Read what our customers are saying
Trusted Customer – Rated 4 out of 5
They were very polite,& helped in setting up the policy.
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Hussain Motamedi – Rated 4.5 out of 5
It’s good service Just Little bit expensive
Excellent.
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Pleasure to deal with australian call center.
Trusted Customer – Rated 5 out of 5
easy and friendly staff. Pleasure to deal with Australian call center.
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Friendly, helpful and always giving me a great deal!
Trusted Customer – Rated 5 out of 5
They always look after me! And every time I call they help me very quickly and easily!
I have been with Real Insurance for many years! Every time I call them they always are wonderful and do their best to help me!
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Quick phone call!
Trusted Customer – Rated 5 out of 5
Easy to get a quote and set up online. I haven’t had to make a claim yet though so I don’t know how good Real is to deal with once a claim is made.
Very quick phone call (I wasn’t out on hold at all). Super easy to understand and they answered my query efficiently.
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Easy to use
Peter James – Rated 4 out of 5
Easy to use. Cheaper than over providers
Quick, easy and cheaper than opposition. Website easy to navigate. Agreed value lower than competitors
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Effcient.
Trusted Customer – Rated 4 out of 5
Suits my situation of not driving as much as I used to.
Very effcient. Maybe a little more friendly ?
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Trusted Customer – Rated 4 out of 5
Because the payment was not processed, I had to call, then to be told it would be taken on the day of commencement. If I had been emailed that, I wouldn't have had the stress and then having to call and waste your staff time. Then when the payment hit my credit card, I was not even sent an email or a receipt to confirm. Again, I was worried about the policy being valid. I now know it is, but it all could have been avoided.
I'm not impressed that I was not sent/emailed a receipt for the payment.
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Not a happy customer
Trusted Customer – Rated 3.5 out of 5
Price was the same as others and we don't need to move our insurance.
Wanted to change over my cover and after 30min on the phone was told that it could not get done and had to do a full application. Think that staff should know this before wasting my time.
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Having insurance to suit customer needs example only...
Trusted Customer – Rated 4 out of 5
the price was reasonable compared to other insurance companies
only paying for Kilometers you actually use good idea being more flexible in regards to excess so as to be able to provide a more reasonable price