Read what our customers are saying
Great price!
Trusted Customer – Rated 3.5 out of 5
Great when done.
Very difficult to do online wouldn't accept payment - driver details caused problems even with phone help
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Trusted Customer – Rated 5 out of 5
Perfect
Perfect
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Trusted Customer – Rated 3 out of 5
Reasonable product
Easy to use web site
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Painful process but finally got there.
Trusted Customer – Rated 3.5 out of 5
Eventually got the required result after an hour on the phone trying to explain the situation. You need to improve the system functionality around the method of insuring based on Km's. I had to cancel my policy and set up a new one due to the system limitations.
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Be upfront with excess options
Trusted Customer – Rated 4 out of 5
Big difference from initial quote to the final rate but took a lot of questions on my part. You nearly lost a customer
The operator had a thick accent and we both struggled to understand each other. He didn't go over the excess options. When I asked whhy the rate was so much more than previous years he said it was because of my new (second hand) car. After accepting I then remembered I could change the excess and had to go through the process again to get a better rate. Happy now, but he should have been more upfront with options.
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Excellent customer service from south africa call...
Trusted Customer – Rated 5 out of 5
Policy right price
Yes
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Trusted Customer – Rated 2 out of 5
A lot of time wasted
Recently attempted to change my address on two policies while renewing one of them. After about 30 Minutes I am now utterly confused as to where I stand. Probably my fault because I don’t speak Indian
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Needed more explanation
Trusted Customer – Rated 4 out of 5
not the cheapest but Real Insurance have been very efficent with claims of my property damage in the past.
The customer service person was helpful
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User friendly to renew policy
Trusted Customer – Rated 4.5 out of 5
Able to renew policy based on mileage usage
User friendly to renew policy without any hassels
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Real can be trusted to look after you
Trusted Customer – Rated 5 out of 5
Fast, easy, and great value
Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.