Read what our customers are saying
Good experience
Terrence Fitzgerald – Rated 5 out of 5
Excellent price. Easy website to work
Ease to deal with and best price
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Great service.
Trusted Customer – Rated 5 out of 5
Very happy with the service.
The matter was dealt with very quickly and professionally.
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Satisfied
Kenneth Rivett – Rated 5 out of 5
Although I was speaking to a person in South Africa he was able to fix up the change over to my new car to my satisfaction.
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Blatant profiteering from customers
Trusted Customer – Rated 1 out of 5
After my experience I will go elsewhere and advise other people to do the same. Any company that thinks it is perfectly fine to have the monies for 2 complete policies whilst one is cancelled doesn’t deserve to have anyone’s business.
They can improve by promptly refunding monies that can be done anywhere immediately but currently I have been out of pocket for nearly a month. Considering they had the details to debit a new policy immediately but could not use that same card to refund is disgusting and then after I chased it up they told me it had been processed but the card was expired and they need a new expiry which they had and it would take another 10 working days on top of what I had already waited. At no time did they contact me to explain the problem.
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Trusted Customer – Rated 5 out of 5
Cheaper and more flexible than any other company I have investigated
Quick to answer phone, and helped with whatever I needed with a positive attitude
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Friendly team who know their sales product/business
Trusted Customer – Rated 4 out of 5
Friendly professional sales person Jeff was helpful, patient, listened to what i wanted and able to help with my enquiry
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Trusted Customer – Rated 5 out of 5
Really friendly service. All the changes I needed done on my insurance were made easily and accurately.
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Good service but slow process
Gordon Haynes – Rated 3.5 out of 5
Flexibility and affordability
Very happy with the friendly service, however the process took too long as we had a 5 hour drive to get the vehicle home. I think the old cover note system was better at time of purchase.
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Trusted Customer – Rated 5 out of 5
great service - very prompt efficient and friendly call centre person
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Trusted Customer – Rated 5 out of 5
Premiums are fair and the options you have to change your premium to suit your own circumstances, such as the 'pay as you drive' option, are plentiful. (This is coming from a P- plate-er).
Excellent website. Concise, easy to use/ navigate and the process for obtaining a policy was very straight forward. I was recommended Real Insurance by a family member and would happily recommend it to anyone in the future.