Read what our customers are saying
Peter King – Rated 4 out of 5
My experience was friendly and handled promptly.
The consultant was efficient and friendly. My inquiry was handled well and promptly.
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Marilyn Amesbury – Rated 4 out of 5
Easy to use and sign up..
It was easy to find what we wanted & sign up
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****
Robert Seeto – Rated 1 out of 5
As above customer service very poor
We had to cancel the policy and the operator said our money would be refunded and he would organise that only to find out 2 days later that it was not done, so we are still waiting for a refund of over $550. Quick to take our money, but cannot refund in a timely manner. Call centre in South Africa why not in our own country.. Been over a week and still waiting for refund
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Couldn't recommend enough
Trusted Customer – Rated 5 out of 5
Great value for money, I did a quote a few times while researching, with it ending up cheaper than my original quote.
I thought the service was fantastic every time I called. I spoke to 4 different people as I ended up with a complex issue, but each time was always a warm friendly person on the other side of the line helping me with my million questions.
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Trusted Customer – Rated 4 out of 5
Because the payment was not processed, I had to call, then to be told it would be taken on the day of commencement. If I had been emailed that, I wouldn't have had the stress and then having to call and waste your staff time. Then when the payment hit my credit card, I was not even sent an email or a receipt to confirm. Again, I was worried about the policy being valid. I now know it is, but it all could have been avoided.
I'm not impressed that I was not sent/emailed a receipt for the payment.
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Was a no hassle procedure
Trusted Customer – Rated 5 out of 5
all satisfactory and got a very good quote
Easy to talk to and very helpful
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Trusted Customer – Rated 5 out of 5
Friendly, prompted, helpful, treating castumer with respect, listening and not pushy
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Very good minimal questions prompt responce
Phillip David – Rated 5 out of 5
Prompt service , minimal questing not a great deal of paper work , on line policys very good
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Real value for money insurance
Trusted Customer – Rated 5 out of 5
Currently moving all my insurances to Real insurance because of the value for money
Excellent value for money and a great choice of options for payment. Website is easy to use as is the policy manager.
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No issues
Trusted Customer – Rated 4 out of 5
Good value for money so no issue
At the moment I don't have any issues as I have just taken out the policy