Read what our customers are saying
Gave me an honest quate, price didn't change at final...
Trusted Customer – Rated 5 out of 5
Honestly
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Trusted Customer – Rated 5 out of 5
Excellent service and reasonable
Excellent service
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Trusted Customer – Rated 5 out of 5
The consultant was professional, friendly and very patient with all of our questions and went through each option available to helpWe were only too happy to purchase our second policy with Real Insurance and are seriously considering transferring our 9 other policies of to Real Insurance in the very near future.
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Easy to use
Peter James – Rated 4 out of 5
Easy to use. Cheaper than over providers
Quick, easy and cheaper than opposition. Website easy to navigate. Agreed value lower than competitors
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Trusted Customer – Rated 1 out of 5
eager to sign up new policies but will not care about you once you're their customer or if you put in a claim.
Quick to answer calls for new policies but will not respond to your queries when you put in a claim. I've now made multiple calls to follow up my claim, which are never answered as they're always facing 'a high volume of calls', sent emails but haven't had any response. I'll be taking my business elsewhere.
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Very happy with the service friendly staff
Trusted Customer – Rated 5 out of 5
Challenging competitive hlgreat deals
Amazing
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Not a happy customer
Trusted Customer – Rated 3.5 out of 5
Price was the same as others and we don't need to move our insurance.
Wanted to change over my cover and after 30min on the phone was told that it could not get done and had to do a full application. Think that staff should know this before wasting my time.
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Having insurance to suit customer needs example only...
Trusted Customer – Rated 4 out of 5
the price was reasonable compared to other insurance companies
only paying for Kilometers you actually use good idea being more flexible in regards to excess so as to be able to provide a more reasonable price
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Trusted Customer – Rated 5 out of 5
Good value, tailored to my needs.
Amazing experience, customer service representative took the time to understand our needs. Lot of attention to detail given. As a senior citizen I appreciated the patience and respect I was given during my call. Great service, highly recommended.
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Some good features available. website and staff need...
Trusted Customer – Rated 3.5 out of 5
Good extras available at competitive rates. Agreed value available for older cars. Price comparison on the website was significantly cheaper than the policy renewal offered.
Online price comparison had a significant difference to the renewal I was sent. Couldn't find all of the features that I needed online so I had to call to ask questions. The representative I spoke with was very difficult to understand and was quite apathetic and wasn't very easy to follow or deal with. I would say he didn't really care much for his job. This was off putting and as a result I tried to persist with my quote and policy myself. If I couldn't figure it out, I was going to go with an insurer who had an easier to navigate website and better trained staff who were more perceptive to customers questions and needs. Prices are competitive and they offer agreed value on older cars.