Read what our customers are saying
Trusted Customer – Rated 4 out of 5
Process is simple to go through and price very competitive
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Good service by realinsurance
Trusted Customer – Rated 4 out of 5
Easy to use, fast to complete
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Trusted Customer – Rated 5 out of 5
Highly recommended to real insurance
Excellent services
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Trusted Customer – Rated 1 out of 5
eager to sign up new policies but will not care about you once you're their customer or if you put in a claim.
Quick to answer calls for new policies but will not respond to your queries when you put in a claim. I've now made multiple calls to follow up my claim, which are never answered as they're always facing 'a high volume of calls', sent emails but haven't had any response. I'll be taking my business elsewhere.
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Great and honest company
Trusted Customer – Rated 5 out of 5
The customer service representative was very clear when he told me everything about my policy He spoke in very polite, clear and honest way Good customer service attuied
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Trusted Customer – Rated 5 out of 5
Good customer service and fine to have their policy
Price is affordable
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Poor handling of emails
Trusted Customer – Rated 2 out of 5
after moving my new policy premium quote more than doubled, with no reason given for it, and no understanding of it exhibited by telephone support team
Emails must be properly dealt with, and in accordance with the auto-email that is sent after sending emails in. I had an old policy renewed when it was not supposed to be, an old international credit card charged when I had asked it not to be, and a new policy that had been quoted, not actually started when I wrote in to accept the quote. That is exceptionally poor.
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Trusted Customer – Rated 4.5 out of 5
I have never used pay as you drive and have concerns about whether it will suit me. I feel I should not be penalised for driving more, which is essentially what this product does, but am in a constrained financial position being disabled and on a pension, so have little choice but to try it and hope I do not need to buy additional kilometers. However, the person who assisted me was wonderful.
Was attentive, polite and patient.
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Trusted Customer – Rated 5 out of 5
easy straight forward quotes and sign-up
very friendly and easy to work with when working through claims and other services
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Trusted Customer – Rated 5 out of 5
pricing was great communication was also good
Everything great communication helpful staff