Read what our customers are saying
Thankyou for caring about my experience.
Trusted Customer – Rated 4 out of 5
The operator went to great lengths to get the exact policy that I wanted, which after three tries we obtained.
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Quick and easy. the savings on the premiums is great.
Lee-Ann – Rated 5 out of 5
Great. Same cover as other more expensive insurers.
The website made it so easy. From quote to purchase was simple and very fast.
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Great service
Trusted Customer – Rated 5 out of 5
Helpful Efficient
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Leonardo Abbasi – Rated 5 out of 5
Friendly and helpful staff. Great service
Fast and friendly
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Trusted Customer – Rated 3 out of 5
The premiums should have been lower.
Waited on phone for half an hour before talking to someone. Wanted to know why my insurance had gone up so much since last year as I drove fewer kilometres and insured sum gone down. In the end you cancelled my old Policy and gave me a new Policy to replace it to give me a better deal when it should have been automatically done as I did not have any claims.
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Trusted Customer – Rated 4 out of 5
good!!!!!!!!!!!!!!!!!!!!!!!!!
good
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Customer service needs to accept online quotes when...
Trusted Customer – Rated 3.5 out of 5
Had to speak to 3 different people who all told me that over the phone payments cannot be acted upon for online quotes. Needed to call as website wasn't accepting non-credit card payments, and they couldn't bring up the online quote to apply the discount. This delayed the payment as I had to organise a replacement atm bank card as mine wasn't a debit/credit card. Customer service should be able to process any form of payment including online quotes and honour the discount.
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Un happy with customer service
Trusted Customer – Rated 2 out of 5
Simply by answering the phone and be mailing me back when I am asking questions refer to claim 918121
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Trusted Customer – Rated 5 out of 5
Good customer service and fine to have their policy
Price is affordable
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Trusted Customer – Rated 4.5 out of 5
I have never used pay as you drive and have concerns about whether it will suit me. I feel I should not be penalised for driving more, which is essentially what this product does, but am in a constrained financial position being disabled and on a pension, so have little choice but to try it and hope I do not need to buy additional kilometers. However, the person who assisted me was wonderful.
Was attentive, polite and patient.