Read what our customers are saying
Excellent customer service. no delays.
Trusted Customer – Rated 5 out of 5
Good rates, good customer service. Satisfied all my needs.
It was easy. The agent spoke clearly and with reference to my needs. All in all it was a very satisfying experience. I would recommend Real to any of my colleagues.
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Trusted Customer – Rated 4 out of 5
Value for money and competitive
Price competitive
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Good service by realinsurance
Trusted Customer – Rated 4 out of 5
VERY HAPPY WITH THEIR PRICE AND SERVICE
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Quick and easy. the savings on the premiums is great.
Lee-Ann – Rated 5 out of 5
Great. Same cover as other more expensive insurers.
The website made it so easy. From quote to purchase was simple and very fast.
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Easy to deal with
Trusted Customer – Rated 5 out of 5
Have used them before like the product suits what I need
Explained the policy to me Made it easy
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Trusted Customer – Rated 3 out of 5
The premiums should have been lower.
Waited on phone for half an hour before talking to someone. Wanted to know why my insurance had gone up so much since last year as I drove fewer kilometres and insured sum gone down. In the end you cancelled my old Policy and gave me a new Policy to replace it to give me a better deal when it should have been automatically done as I did not have any claims.
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Trusted Customer – Rated 4 out of 5
good!!!!!!!!!!!!!!!!!!!!!!!!!
good
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Great and highly recommended
Chloris Cleary – Rated 5 out of 5
no hassles and staff very friendly and wait time minimal
very good service by all parties
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**** service, high price
Trusted Customer – Rated 1 out of 5
The CSR did nt care. Online App gave me a better price.
Poor. They have less staff so I had to wait for over 15 min to speak to a person. The respondent did not care least about retaining my 5-6 years loyal insurance business when I had a cheaper quote. He told me that there is no retention team any more and he did not bother if I took my business elsewhere.
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Very poor service!
Trusted Customer – Rated 2 out of 5
My new policy is fine as was my old one. The product is fine it’s the service that lets them down
Terrible could never get through on the phone just a constant message about recent storms creating a queue. Never had any progress for months on my claim for no reason at all as I paid the excess when I lodged it and admitted fault. Finally corresponded via email and was told refund would be in my bank account in five days it never turned up had to chase it up again and finally weeks later I get it! I work in customer service and have done so for 14 years and this was appalling customer service on behalf of real insurance.