Read what our customers are saying
Absolutely average if not worse
Trusted Customer – Rated 2 out of 5
See previous comment re time spent and miss information. .
It took 23min for the first call.. then I was assured the update call would only take a few minutes. The update call the next day took over 30min... I am still cranky about it
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A human and helpful
Trusted Customer – Rated 4.5 out of 5
Delighted with the Customer Service, would have been good if having 2 other cars already insured with them might have made a difference in the 3rd car being insured. Plus would like to maybe use for other insurance areas, but doesn’t affect cost no matter how many things you have insured with them.
Customer Service was great. Dealt with 3 different people, the initial set up of car insurance and then some extra enquiries after. Didn’t go to plan what was requested, but the super nice lady was all over it and sorted the urgent matter straight away.
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Quick and easy access and information
Trusted Customer – Rated 5 out of 5
Easy access to website and information required and if you do call for assistance you do not wait too long for a customer representative to answer call to assist.
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Trusted Customer – Rated 3.5 out of 5
My issue has only been partially resolved
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Very easy to deal with real insurance
Trusted Customer – Rated 5 out of 5
Terrific...very easy to insure new car and cancel old policy
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Trusted Customer – Rated 5 out of 5
Brayden was most helpful and very professional, courteous and friendly, thanks for correcting my policy with minimal fuss.
Brayden was most helpful and very professional, courteous and friendly, thanks for correcting my policy with minimal fuss.
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Poor service.
Trusted Customer – Rated 2 out of 5
Satisfied with the price, just not the service.
It took too long for the payment to be charged to my c/card. I had to make 2 extra phone calls to chase this up. Was told by the last person that they would phone me back in a few days. They did not. Eventually I saw my card had been charged. It was all too hard and stressful.
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Great customer service
Trusted Customer – Rated 5 out of 5
great staff and great value
Staff were knowledgeable in the explanation of my 2 new policies and the price difference was a definite incentive.
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Easy and great rates
Trusted Customer – Rated 5 out of 5
The ease of setting up insurance with you guys is fantastic. And my tailored insurance has saved me so much money
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Trusted Customer – Rated 2.5 out of 5
Still competitive even though it was poor experience obtaining it.
I'm a long time member & multi-policy holder and was looking forward to talking to someone at Real to purchase car insurance for our new family car, was spoken too with a polite manner in retrieving my information yet was treated like a number very quickly. The event of purchasing our new car with my family went from an exciting memorable family time to a very stressful drawn out repetitive night where not only I was left feeling anxious but the people at Hyundai where also feeling our pain in trying to make me and my children feel as comfortable as possible during this and trying to close their business down for the evening while their cleaners were working around me at the same time, just a bit embarrassing for us. Must say I was little disappointed, not a great memory. In addition if I'm to look up a quote online out of curiosity because I have not insured this type of car before and wanted to see what I would be looking at for insurance cover and I see one quote and then only a couple of days later when it comes to the day of purchase and I prefer speaking with a person rather than a computer because a computer doesn't know that you're a multi-policy holder and you get on the phone and not only has the quote for exactly the same criteria has increased by nearly $250 but after you have given all of your details to the customer support person and you still have to remind them you're a multi-policy holder they give you that discount which is still $150 higher than the online quote you got only two days prior? I hope that you take this on board for the sake of your other customers as I don't wish this experience on anyone else. All the best.