Read what our customers are saying
Good value
Melinda Black – Rated 4 out of 5
Ideal insurance to suit my needs
Good value for money and easy to choose a plan that suits your needs
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Trusted Customer – Rated 5 out of 5
Very patient with me. Great service. Explained the product very well.
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Trusted Customer – Rated 5 out of 5
Never any issues when i have to deal with them.
Everything i required was done with out any hassles 👍
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Wayne Thompson – Rated 4.5 out of 5
Please - Refer previous notation.
Polite,, no timewasting, to the point and all relevant. I now have both of my vehicles covered by real insurance, and certainly have peace of mind.
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Poor action to helpful words.
Trusted Customer – Rated 2 out of 5
it was cheap, no other factors made it attractive.
I was promised a refund within 5 working days - to offset the overcharge which you took immediately. that refund is still pending. While your telephone operators make promises and try to sound very helpful on the phone, there is a consistent zero action going on in the background. To this extent the telephone operators are portrayed as lying. I will be searching for another supplier.
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Trusted Customer – Rated 5 out of 5
Quality customer service
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Trusted Customer – Rated 5 out of 5
Polite quick and efficient service.
Polite quick and efficient service.
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Saman Rajamuni – Rated 5 out of 5
Excellent service and very good customer service
Easy to get online quotation, I was buy my car insurance
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Trusted Customer – Rated 1 out of 5
poor service, and an explanation about the policy should be sent out - a hard copy to help customer understand what they applied and paying for, instead of expecting customers to sign up without a hardcopy evidence provisioned.
Poor service
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Trusted Customer – Rated 1 out of 5
I did not purchase a Policy from Real. Please get your facts straight. Please read previous comments for all the facts.
I am not a Real insurance customer. I initially enquired re changes to my Australian Seniors Car Insurance Policy and was given a policy with Real unbeknown to me until I received a welcome email from Real. I immediately responded to Real by phone to correct the error made by your representative. After two more phone calls the error was rectified. Not only was the Real policy more expensive but it omitted details that was originally on the Australian Seniors Policy. I feel this was a massive error on behalf of your representative that may have lead to unnecessary expense and inconvenience for me should I have not followed up on this incompetence.