Read what our customers are saying
Trusted Customer – Rated 2.5 out of 5
Still competitive even though it was poor experience obtaining it.
I'm a long time member & multi-policy holder and was looking forward to talking to someone at Real to purchase car insurance for our new family car, was spoken too with a polite manner in retrieving my information yet was treated like a number very quickly. The event of purchasing our new car with my family went from an exciting memorable family time to a very stressful drawn out repetitive night where not only I was left feeling anxious but the people at Hyundai where also feeling our pain in trying to make me and my children feel as comfortable as possible during this and trying to close their business down for the evening while their cleaners were working around me at the same time, just a bit embarrassing for us. Must say I was little disappointed, not a great memory. In addition if I'm to look up a quote online out of curiosity because I have not insured this type of car before and wanted to see what I would be looking at for insurance cover and I see one quote and then only a couple of days later when it comes to the day of purchase and I prefer speaking with a person rather than a computer because a computer doesn't know that you're a multi-policy holder and you get on the phone and not only has the quote for exactly the same criteria has increased by nearly $250 but after you have given all of your details to the customer support person and you still have to remind them you're a multi-policy holder they give you that discount which is still $150 higher than the online quote you got only two days prior? I hope that you take this on board for the sake of your other customers as I don't wish this experience on anyone else. All the best.
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Satisfied
Trusted Customer – Rated 5 out of 5
Very pleasing to be able to tailor the policy to our requirements
A policy that can bee widely adapted according to our requirements, with a very competitive price. Efficient and courteous telephonist (Emily). Unlike many other providers, no big price hike after the first year.
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Trusted Customer – Rated 5 out of 5
Because real insurance is the best :)
friendly service
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Trusted Customer – Rated 5 out of 5
Cheap price than others and covers everything
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Very helpful and got agreed value that i wanted
Trusted Customer – Rated 5 out of 5
very happy to get agreed value i wanted not way below like many other quotes
very helpful i got the agreed value i asked for..And communication was easy
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Charming
Trusted Customer – Rated 4 out of 5
Good product and fair detail
Great service, attentive to customer service, friendly and helpful
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Helped quickly
Trusted Customer – Rated 4 out of 5
Not real impressed that the statement I got for my renewal was heaps more than the quote I got online and that is even with a higher agreed value. You should do your customers right and not make them double check your honesty on policy costs
Made it easy, gave me the info that I needed
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Trusted Customer – Rated 4 out of 5
good!!!!!!!!!!!!!!!!!!!!!!!!!
good
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Trusted Customer – Rated 3 out of 5
The premiums should have been lower.
Waited on phone for half an hour before talking to someone. Wanted to know why my insurance had gone up so much since last year as I drove fewer kilometres and insured sum gone down. In the end you cancelled my old Policy and gave me a new Policy to replace it to give me a better deal when it should have been automatically done as I did not have any claims.
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East peezie
Trusted Customer – Rated 5 out of 5
Easy and professional