Read what our customers are saying
Trusted Customer – Rated 5 out of 5
all completed very professionally without any problems
very professional and answered all my questions and was able to update my insurance very quickly without any problems
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Absolutely average if not worse
Trusted Customer – Rated 2 out of 5
See previous comment re time spent and miss information. .
It took 23min for the first call.. then I was assured the update call would only take a few minutes. The update call the next day took over 30min... I am still cranky about it
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A human and helpful
Trusted Customer – Rated 4.5 out of 5
Delighted with the Customer Service, would have been good if having 2 other cars already insured with them might have made a difference in the 3rd car being insured. Plus would like to maybe use for other insurance areas, but doesn’t affect cost no matter how many things you have insured with them.
Customer Service was great. Dealt with 3 different people, the initial set up of car insurance and then some extra enquiries after. Didn’t go to plan what was requested, but the super nice lady was all over it and sorted the urgent matter straight away.
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Quick and easy access and information
Trusted Customer – Rated 5 out of 5
Easy access to website and information required and if you do call for assistance you do not wait too long for a customer representative to answer call to assist.
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Trusted Customer – Rated 3.5 out of 5
My issue has only been partially resolved
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Very easy to deal with real insurance
Trusted Customer – Rated 5 out of 5
Terrific...very easy to insure new car and cancel old policy
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Trusted Customer – Rated 5 out of 5
Brayden was most helpful and very professional, courteous and friendly, thanks for correcting my policy with minimal fuss.
Brayden was most helpful and very professional, courteous and friendly, thanks for correcting my policy with minimal fuss.
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Poor service.
Trusted Customer – Rated 2 out of 5
Satisfied with the price, just not the service.
It took too long for the payment to be charged to my c/card. I had to make 2 extra phone calls to chase this up. Was told by the last person that they would phone me back in a few days. They did not. Eventually I saw my card had been charged. It was all too hard and stressful.
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Great customer service
Trusted Customer – Rated 5 out of 5
great staff and great value
Staff were knowledgeable in the explanation of my 2 new policies and the price difference was a definite incentive.
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Easy and great rates
Trusted Customer – Rated 5 out of 5
The ease of setting up insurance with you guys is fantastic. And my tailored insurance has saved me so much money