Read what our customers are saying
Brilliant.
Robert Mccammon – Rated 5 out of 5
The policy I purchased is the exact one for my needs. Will use REAL again as my preferred Insurer.
My expienence with Real, was one that was a phone call from the a Car dealership, the call was beautifully handle, by one of your excellent staff. While the transaction was a little slow ( had trouble find the car details ) since learnt that the dealership had a similar problem. Nothing but good to say about your staff,
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Good telephone service - polite, friendly, got on with...
Trusted Customer – Rated 4 out of 5
Good telephone service - polite, friendly, got on with the job of changing our address and setting up our new insurance policy.
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Un happy with customer service
Trusted Customer – Rated 2 out of 5
Simply by answering the phone and be mailing me back when I am asking questions refer to claim 918121
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Courteous, literate and able to be understood. very...
Susan Thompson – Rated 5 out of 5
Great product and value priced
Excellent service
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Trusted Customer – Rated 1 out of 5
I did not purchase a Policy from Real. Please get your facts straight. Please read previous comments for all the facts.
I am not a Real insurance customer. I initially enquired re changes to my Australian Seniors Car Insurance Policy and was given a policy with Real unbeknown to me until I received a welcome email from Real. I immediately responded to Real by phone to correct the error made by your representative. After two more phone calls the error was rectified. Not only was the Real policy more expensive but it omitted details that was originally on the Australian Seniors Policy. I feel this was a massive error on behalf of your representative that may have lead to unnecessary expense and inconvenience for me should I have not followed up on this incompetence.
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Excellent service.
Trusted Customer – Rated 5 out of 5
Good services n customer care.
Good Communication n Service.
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Trusted Customer – Rated 5 out of 5
Not only cheaper than every other company for comparative insurance but then was told about multi policy discount then it even cheaper and unlike one competitor you did not charge an $80 penalty for monthly payments
Pleasant helpful and wonderful service
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Trusted Customer – Rated 5 out of 5
Great experience b.
Great experience
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Trusted Customer – Rated 5 out of 5
Very good customer service and friendly
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Your products are what we were looking for.
Trusted Customer – Rated 4 out of 5
We don't do lots of Kms so paying for the mileage is what we needed.
Lady was hard to understand but we got there in the end.