Read what our customers are saying
Service with a smile (well it sounds like they are...
Trusted Customer – Rated 5 out of 5
Excellent cover at a great price
Always prompt and knowledgeable service from Real Insurance.
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Bad service during claim
Trusted Customer – Rated 1 out of 5
As above mentioned claim process has been a nightmare
Terrible service during my claim. Calls & emails not replied. Hours on hold to speak to someone. Didn’t like speaking to people in sth Africa. If your short on staff employ in Australia.
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Trusted Customer – Rated 5 out of 5
Polite. Clear.
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Easy to follow instructions, more importantly...
Nelson Mendez – Rated 5 out of 5
Step by step instructions, easy to follow.
Excellent value for money, better than the rest of the insurances, also easy to follow instructions to buy online.
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Trusted Customer – Rated 4 out of 5
Value for money and competitive
Price competitive
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Trusted Customer – Rated 5 out of 5
Because real insurance is the best :)
friendly service
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Helped quickly
Trusted Customer – Rated 4 out of 5
Not real impressed that the statement I got for my renewal was heaps more than the quote I got online and that is even with a higher agreed value. You should do your customers right and not make them double check your honesty on policy costs
Made it easy, gave me the info that I needed
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Trusted Customer – Rated 4 out of 5
Everything was so easy
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Change for the better?
Rachel Dockery – Rated 4 out of 5
It sounds good, but to be honest it's hard to give a rating until you need to make a claim, and then see if actions match words.
They were very prompt with their replies, and (bonus) were a little less expensive than other enquiries I'd made. I am hoping they send a hard copy of the policy document.
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Friendly, low-pressure, and several options to...
Trusted Customer – Rated 5 out of 5
First time having a car in Australia, so insurance felt like an unknown to me. The Real team helped me understand options and pricing to find a good fit for my budget.
Friendly team took the time to review a few different options with me to ensure I got the best fit.