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Trusted Customer – Rated 5 out of 5
Totally explained each of the conditions and answered all questions clearly, explained any slight delays. The sales person had a very clear voice and easy to understand
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Service excellence
Callaghan Pey – Rated 5 out of 5
Reasonable packages available
Thank you for friendly and helpful staff
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Trusted Customer – Rated 2 out of 5
As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.
I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.
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Gerardus Teters – Rated 4 out of 5
friendly and to the point.
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Trusted Customer – Rated 2 out of 5
Cant log in, waiting on call or email
Still waiting on a phone call to sort out log in issues
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Trusted Customer – Rated 5 out of 5
Yes I would
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Linda Spencer – Rated 4 out of 5
I had to speak to a supervisor to solve my problem but she did eventually solve it after trying to get someone to fix it for an hour
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Prompt, courteous and comprehensible.
Bakhtaver Katila – Rated 5 out of 5
Overall customer service was impressive.
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Saved me a lot of money
Trusted Customer – Rated 5 out of 5
Still a great product & service
Great service
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Good!
John – Rated 4 out of 5
The product we needed at a competitive price.
Easy to contact by phone. Well-trained and friendly staff. Competitive premiums.