Read what our customers are saying
Trusted Customer – Rated 5 out of 5
I have previously insured with you
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Real value for money insurance
Trusted Customer – Rated 5 out of 5
Currently moving all my insurances to Real insurance because of the value for money
Excellent value for money and a great choice of options for payment. Website is easy to use as is the policy manager.
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I did not have to wait long for the transaction to be...
Trusted Customer – Rated 5 out of 5
they provided an option that ,I believe that very few other companies have thought of ;This was the first time that I had heard about it, The option of "As you drive "
they were very friendly ,and knowledgeable
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Trusted Customer – Rated 5 out of 5
Bought insurance for my car yesterday. Very easy online application and format. Easily completed and confirmed.
Last night I went online and paid for annual Third Party Property, Fire & Theft cover, for my car, to start 15th May. This morning, I called Real to confirm that I did NOT need my current Comprehensive Insurance to be renewed after 15th May. Everything was completed smoothly and without and fuss or delay. Very professional.
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Everything one would like to know was covered a top...
Trusted Customer – Rated 5 out of 5
Totally explained each of the conditions and answered all questions clearly, explained any slight delays. The sales person had a very clear voice and easy to understand
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Service excellence
Callaghan Pey – Rated 5 out of 5
Reasonable packages available
Thank you for friendly and helpful staff
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Trusted Customer – Rated 2 out of 5
As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.
I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.
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Gerardus Teters – Rated 4 out of 5
friendly and to the point.
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Trusted Customer – Rated 2 out of 5
Cant log in, waiting on call or email
Still waiting on a phone call to sort out log in issues
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Trusted Customer – Rated 5 out of 5
Yes I would