Read what our customers are saying
Excellent customer service
Michael Atkinson – Rated 5 out of 5
As mentioned earlier, service was great and the product suits my lifestyle as there is a lot of time I cannot use the car.
I don't remember who I spoke to but hopefully you can find that out. She was one of the most polite people I have ever spoken too, the whole experience was clear and easy. Very good service.
Product Rating
Service Rating
Courteous, literate and able to be understood. very...
Susan Thompson – Rated 5 out of 5
Great product and value priced
Excellent service
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Excellent!
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Because the payment was not processed, I had to call, then to be told it would be taken on the day of commencement. If I had been emailed that, I wouldn't have had the stress and then having to call and waste your staff time. Then when the payment hit my credit card, I was not even sent an email or a receipt to confirm. Again, I was worried about the policy being valid. I now know it is, but it all could have been avoided.
I'm not impressed that I was not sent/emailed a receipt for the payment.
Product Rating
Service Rating
Could have done better
Trusted Customer – Rated 2.5 out of 5
Cover is good - am happy with the product
I rang up to change my address. A previous change from interstate had not been actioned. On 2 occasions I was told someone from real would call me. Each time I had to call them.
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Value for money insurance policy.
Product Rating
Service Rating
Fast and efficient service
Pedro Montano – Rated 5 out of 5
As I have said fast and efficient service.
Fast and efficient service. Am insured with real insurance.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Good prices blah blah and blah
good service from person on phone an good prices
Product Rating
Service Rating
Not satisfied
Trusted Customer – Rated 1 out of 5
Very sad not happy with the help
Very poor
Product Rating
Service Rating
Trusted Customer – Rated 1 out of 5
Bad services.