Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great
Was explained well
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Trusted Customer – Rated 5 out of 5
I'd actually signed up for funeral insurance about 1/2 hr earlier than your ph call, it was $10 more, I'm cancelling the other policy
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Excellent service, really fast call back and...
Trusted Customer – Rated 5 out of 5
excellent service, really fast call back and information regarding my inquiry was well explained and clear.
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Trusted Customer – Rated 4 out of 5
Excellent customer service.
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Good product and good service provided by a friendly,...
Trusted Customer – Rated 4.5 out of 5
You are more expensive than a competitor who offers the same policy
While you are more expensive than a competitor I phoned ... WHO OFFERED ALMOST TO THE WORD AN IDENTICAL POLICY ... I have had comprehensive motor vehicle insurance with Real (Hollard) for several years and can not say I have EVER had an issue with claims or dealing with your customer service people. In addition, Joel (your Customer Service Rep) has excellent people skills. He put across the features, advantages & benefits of the REAL policy in a manner which I felt was natural. As a 45+ year veteran of sales / sales management, I didn't feel his spiel was anything but truthful. Joel also answered my questions honestly and thoroughly.
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Excellent first time experience
Trusted Customer – Rated 5 out of 5
The product was exactly what I wanted
I made an enquiry via Facebook at night and I was called back the following morning. I got a detailed explanation of the product and all questions I had were well answered
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
The service was great very well explained
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Great flexible funeral insurance.
Trusted Customer – Rated 5 out of 5
Very flexible that suits my needs and lifestyle. T & C are very well explained by the consultant and follow up email.
Flexible product and not locked into a prepaid funeral. Suits my needs and lifestyle. I can be in living any state with immediate payment.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
detailed; reassuring
polite; helpful
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The person i spoke with on the phone (jake) was most...
Trusted Customer – Rated 5 out of 5
I am sure once I receive the appropriate paper work accociated with the policy and have studied it I will be taking it up
the person I spoke with on the phone (jake) was most helpful in advising myself of the options on offer at real insurance