Read what our customers are saying
Great service
Trusted Customer – Rated 5 out of 5
the staff member was very friendly & helpful
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Great work
Trusted Customer – Rated 5 out of 5
Was a great policy and affordable price
Good customer service, easy to understand policy,affordable prices
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Trusted Customer – Rated 5 out of 5
I thought they were very good and to my satisfaction.
As a very first client in taking out funeral insurance real insurance service was five star service in my first experience with real insurance,i hope they continue with there great service and don"t disappoint,phone service was brilliant thankyou.
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Painless
Trusted Customer – Rated 5 out of 5
Consultant was polite, accommodating and very knowledgeable regarding your product.
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Trusted Customer – Rated 4.5 out of 5
Sounds like a good policy and gives me peace of mind
Lovely friendly staff great service
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Trusted Customer – Rated 5 out of 5
Explained everything extremely well. Friendly , helpful and knowledgeable Happy to refer and purchase again
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Trusted Customer – Rated 5 out of 5
Customer service reps explained in easily understood terms the products available and were knowledgeable about the products and answered all of my questions.
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Trusted Customer – Rated 5 out of 5
it was really easy and quick to get this Funeral Insurance
The staff member I spoke to was very helpful and the process was easy
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A1 customer service
Trusted Customer – Rated 5 out of 5
The No 1 reason for jumping from an Insurance Line Funeral Policy to a REAL Insurance Funeral Policy was the fact that the benefit paid out is the amount of cover taken) OR the amount that has already been paid in as premiums - what ever is greater.
A1 Customer Service - On my initial inquiry into changing my life insurance policy from Insurance Line to REAL insurance, I was looked after by a lovely young man by the name of Zane, Zane gave me very good information on the benefits of having a REAL funeral ins policy. Zane went to trouble of emailing me a quote, along with a follow up phone call the next day. Zane made sure that I completely understood the policy and he was very friendly and extremely helpful. Zane would be around 70% of the reason I did choose to swap insurance providers. Zane has a friendly 'can do' attitude and you should consider Zane a very valued member of your customer service team. Thanks Zane.
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'real' service personnel selling real insurance
Trusted Customer – Rated 4.5 out of 5
The options for Funeral Insurance are realistic and are make easy to choose the appropriate plan
Friendly, patient service. Tanya gave me time to comprehend all the information and there was no pressure to adopt a higher rate - just to choose one that was appropriate for me and my budget. Great products to suit my needs.