Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Good customer service
Service Rating
Trusted Customer – Rated 4.5 out of 5
Great service, professional consultant who did everything he said he would
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Ash fazel was the best consultant after ringing many...
Trusted Customer – Rated 5 out of 5
Ash Fazel was the best consultant after ringing many insurance companies for, an asset to your company, easy to talk to, knew his product and was thorough in every way
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Very disappointing experience, poor quality and...
Trusted Customer – Rated 1.5 out of 5
I rang up to ask a simple question about whether Real Income Protection Insurance would cover amateur BMX racing and I had to waste about 30 minutes of my time going through the whole application process to then find out about 6 hours later that it would be an exclusion on the policy. Surely a customer should be able to get a pre-assessment for participating in a particular sport or pastime without having to actually apply for a policy first and answer all the health related questions as well. After doing comparisons with other insurers I also found Real Income Protection insurance to be overpriced and not provide as many features and benefits as most other insurers on the market.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
good service over the phone
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Trusted Customer – Rated 5 out of 5
The staff at Real were friendly and very professional. They rang back when they said they would and I would definitely recommend them to anyone.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great. Answered all my questions and recommend add-ons
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I found your customer service agent to be very...
Trusted Customer – Rated 5 out of 5
I found your customer service agent to be very professional while also being engaging and friendly :)
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Trusted Customer – Rated 4 out of 5
Very good service and very happy with the people l spoke too Very helpfull
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Great service
Trusted Customer – Rated 5 out of 5
We spoke with Jess, & she was a pleasure to deal with. It was an easy process, & for any issues Jess had a solution. A good experience overall.