Read what our customers are saying
Terrible service
Trusted Customer – Rated 1 out of 5
Will never deal with you again terrible what you do with delay tactics!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Service was excellent, the young people on the phone were polite and spoke well.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Joseph was wonderful
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Customer service was like a semi-trained robot. it...
Trusted Customer – Rated 2 out of 5
Customer service was like a semi-trained robot. It surely must be hard to be selling insurance in today's economic climate. I knew what i wanted but it took sooo long to get a policy that i asked for - i can offer you this, what about that etc etc ? Had to ask many times to get to the amount that i can afford.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
The callback was immediate.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Friendly and helpful
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
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Very disappointing experience, poor quality and...
Trusted Customer – Rated 1.5 out of 5
I rang up to ask a simple question about whether Real Income Protection Insurance would cover amateur BMX racing and I had to waste about 30 minutes of my time going through the whole application process to then find out about 6 hours later that it would be an exclusion on the policy. Surely a customer should be able to get a pre-assessment for participating in a particular sport or pastime without having to actually apply for a policy first and answer all the health related questions as well. After doing comparisons with other insurers I also found Real Income Protection insurance to be overpriced and not provide as many features and benefits as most other insurers on the market.
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The agent on customer service very polite, courteous ,...
Trusted Customer – Rated 4.5 out of 5
The agent on customer service very polite, courteous , answered all my questions , very easy to hear and understand what he was saying
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Trusted Customer – Rated 5 out of 5
Great service