Read what our customers are saying
I have applied for insurance and yet to hear back...
Trusted Customer – Rated 2 out of 5
I have applied for insurance and yet to hear back after being promised a return phone call the same day. This still hasnt happened.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Clear and well spoken
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Outstanding customer service
Trusted Customer – Rated 4.5 out of 5
The consultant was courteous, very patient, friendly, well spoken and very thorough - he made sure I understood the terms of my policy before selling it to me. I wish all customer service was this good!
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
It was quick ,easy and I am very satisfied with the service
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
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I found your customer service agent to be very...
Trusted Customer – Rated 5 out of 5
I found your customer service agent to be very professional while also being engaging and friendly :)
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Trusted Customer – Rated 5 out of 5
Easy to deal with
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Very disappointing experience, poor quality and...
Trusted Customer – Rated 1.5 out of 5
I rang up to ask a simple question about whether Real Income Protection Insurance would cover amateur BMX racing and I had to waste about 30 minutes of my time going through the whole application process to then find out about 6 hours later that it would be an exclusion on the policy. Surely a customer should be able to get a pre-assessment for participating in a particular sport or pastime without having to actually apply for a policy first and answer all the health related questions as well. After doing comparisons with other insurers I also found Real Income Protection insurance to be overpriced and not provide as many features and benefits as most other insurers on the market.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Only annoying thing was having to re-enter details on file - e.g. credit card.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Friendly and helpful