Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Service was excellent and Brady rang back when he said he would
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
More break down of questions..
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All i rang for today was a quote and next thing i know...
Trusted Customer – Rated 3 out of 5
all i rang for today was a quote and next thing i know i was giving payment details even after i asked a few times that i wont be charged and i was just wanting a quote
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Good
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I found your customer service agent to be very...
Trusted Customer – Rated 5 out of 5
I found your customer service agent to be very professional while also being engaging and friendly :)
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Zed was more than helpful and made the process very easy and informative
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The agent on customer service very polite, courteous ,...
Trusted Customer – Rated 4.5 out of 5
The agent on customer service very polite, courteous , answered all my questions , very easy to hear and understand what he was saying
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Very disappointing experience, poor quality and...
Trusted Customer – Rated 1.5 out of 5
I rang up to ask a simple question about whether Real Income Protection Insurance would cover amateur BMX racing and I had to waste about 30 minutes of my time going through the whole application process to then find out about 6 hours later that it would be an exclusion on the policy. Surely a customer should be able to get a pre-assessment for participating in a particular sport or pastime without having to actually apply for a policy first and answer all the health related questions as well. After doing comparisons with other insurers I also found Real Income Protection insurance to be overpriced and not provide as many features and benefits as most other insurers on the market.
Service Rating
Trusted Customer – Rated 5 out of 5
Easy to deal with