Income Protection Insurance Reviews

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Read what our customers are saying

Trusted Customer – Rated 2.5 out of 5

Real Income Protection Cover

Way too pushy! a customer shouldn't have to answer more than once why they want to cancel!

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Disapointing pressure tactics

Trusted Customer – Rated 3 out of 5

Real Bill Cover

I have just signed up with Bills Cover, the price is reasonable and seems to cover what I need.

I don't like the method used where I was given a quote and then the consultant 'just signed me up and nominated a date'. I felt bamboozled and said yes. I am still not sure if this insurance is right for me, I was intending to shop around however was told that I was signing up on the spot when I was clear I was asking for a quote. That individual consultant did a good job, I have other insurance through Real and the same thing happened in the last call too.

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Outstanding customer service

Melinda Ross – Rated 4.5 out of 5

Real Bill Cover

The cover suits my personal budget and requirements

The consultant was courteous, very patient, friendly, well spoken and very thorough - he made sure I understood the terms of my policy before selling it to me. I wish all customer service was this good!

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Very disappointing experience, poor quality and...

Scott Kilvington – Rated 1.5 out of 5

Real Income Protection Cover

Overpriced and lacks quality features and benefits.

I rang up to ask a simple question about whether Real Income Protection Insurance would cover amateur BMX racing and I had to waste about 30 minutes of my time going through the whole application process to then find out about 6 hours later that it would be an exclusion on the policy. Surely a customer should be able to get a pre-assessment for participating in a particular sport or pastime without having to actually apply for a policy first and answer all the health related questions as well. After doing comparisons with other insurers I also found Real Income Protection insurance to be overpriced and not provide as many features and benefits as most other insurers on the market.

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Trusted Customer – Rated 4 out of 5

Real Income Protection Cover

Financially doable. Though as with all insurance companies the clauses for payouts /financial help from insurance is ambiguous and can leave customers in a difficult situation.

The staff are friendly and knowledge wise. However it would be appreciated if staff could talk slower on the phone as a lot of the disclaimer info goes over people's heads as it is read too fast and can get misunderstood.

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Jacqueline Wills – Rated 5 out of 5

Real Income Protection Cover

Great variety of options offered

Great customer service, very friendly and helpful.

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Peter Freedman – Rated 5 out of 5

Real Income Protection Cover

Compedative within the market

They talked through the policy thourally And took the time to explain the finer details and answered all my questions Very cordial and a pleasure to deal with Also tentative toy needs Thank you

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Trusted Customer – Rated 5 out of 5

Real Income Protection Cover

Salesman spoke very well

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Ulaiasi Baleiyasawa – Rated 5 out of 5

Real Income Protection Cover

Well spoken, excellent service.

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Trusted Customer – Rated 5 out of 5

Real Income Protection Cover

Easy to read and understand. Thank you for listening and providing excellent service.

Fast and efficient service provided.

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