Read what our customers are saying
Trusted Customer – Rated 2.5 out of 5
Way too pushy! a customer shouldn't have to answer more than once why they want to cancel!
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Disapointing pressure tactics
Trusted Customer – Rated 3 out of 5
I don't like the method used where I was given a quote and then the consultant 'just signed me up and nominated a date'. I felt bamboozled and said yes. I am still not sure if this insurance is right for me, I was intending to shop around however was told that I was signing up on the spot when I was clear I was asking for a quote. That individual consultant did a good job, I have other insurance through Real and the same thing happened in the last call too.
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Outstanding customer service
Trusted Customer – Rated 4.5 out of 5
The consultant was courteous, very patient, friendly, well spoken and very thorough - he made sure I understood the terms of my policy before selling it to me. I wish all customer service was this good!
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Very disappointing experience, poor quality and...
Trusted Customer – Rated 1.5 out of 5
I rang up to ask a simple question about whether Real Income Protection Insurance would cover amateur BMX racing and I had to waste about 30 minutes of my time going through the whole application process to then find out about 6 hours later that it would be an exclusion on the policy. Surely a customer should be able to get a pre-assessment for participating in a particular sport or pastime without having to actually apply for a policy first and answer all the health related questions as well. After doing comparisons with other insurers I also found Real Income Protection insurance to be overpriced and not provide as many features and benefits as most other insurers on the market.
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Trusted Customer – Rated 4 out of 5
The staff are friendly and knowledge wise. However it would be appreciated if staff could talk slower on the phone as a lot of the disclaimer info goes over people's heads as it is read too fast and can get misunderstood.
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Trusted Customer – Rated 5 out of 5
Great customer service, very friendly and helpful.
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Trusted Customer – Rated 5 out of 5
They talked through the policy thourally And took the time to explain the finer details and answered all my questions Very cordial and a pleasure to deal with Also tentative toy needs Thank you
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Trusted Customer – Rated 5 out of 5
Salesman spoke very well
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Trusted Customer – Rated 5 out of 5
Well spoken, excellent service.
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Trusted Customer – Rated 5 out of 5
Fast and efficient service provided.