Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5917 customer reviews.
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Trusted Customer – Rated 4 out of 5
Excellent value for money
I paid for a new monthly policy on the 17th with my credit card. On the 23rd I get a message saying you could not process my payment. Imagine my surprise when the money was out of my account but your operator told me you take 3 days to process payments. Even that time frame does not add up
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Trusted Customer – Rated 5 out of 5
Wanted to .
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Trusted Customer – Rated 4.5 out of 5
My car is over 10 years old and most companies will only insure for market value or they charge you a big price on a policy with agreed value. Real insuranceI was able to insure my car for an agreed value without the huge cost.
Good customer service. There was one annoying thing, I had to wait in a queue on the phone, a quicker response time would have been nice.
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Trusted Customer – Rated 5 out of 5
Great service with an agent that was knowledgeable and courteous
Very professional & knowledgeable Also courteous and friendly
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Trusted Customer – Rated 4 out of 5
Gave me what I asked for with *****.
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Excellent service
Trusted Customer – Rated 5 out of 5
Competitive rates, well-explained options and features, and all the cover I need.
Agents are knowledable, responsive, helpful, they follow up and call back, and their overall level of service is excellent.
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Trusted Customer – Rated 4.5 out of 5
Exactly want I needed and good rates
Helpful staff
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Bad service during claim
Trusted Customer – Rated 1 out of 5
As above mentioned claim process has been a nightmare
Terrible service during my claim. Calls & emails not replied. Hours on hold to speak to someone. Didn’t like speaking to people in sth Africa. If your short on staff employ in Australia.
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Trusted Customer – Rated 5 out of 5
Great customer service and support.
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Trusted Customer – Rated 4 out of 5
Your service team have fast response.
I just have insured my car with you. Hope everything ok.
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Life Insurance
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.