Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5917 customer reviews.
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Trusted Customer – Rated 3 out of 5
It is very similar to all other insurers.
Find a better time to unload all the policy rules and regulations, limitations etc..... I was on appointments and I told the operator that, I could not really phathom all this information while busy.
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Trusted Customer – Rated 4 out of 5
The premium is a bit expensive now and cud be a little be lower than now i hope.
So far still ok with the service as i just start buying the insurance. I hope this will be effective for future investment on the life insurance and let see what will be the benefit. Thanks
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Great service.
Trusted Customer – Rated 5 out of 5
Very happy with the service.
The matter was dealt with very quickly and professionally.
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Trusted Customer – Rated 5 out of 5
Money spent for value which what we expected
Simple and easy to find appropriate pack of car insurance.
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Trusted Customer – Rated 4 out of 5
Value for money insurance policy.
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Poor handling of emails
Trusted Customer – Rated 2 out of 5
after moving my new policy premium quote more than doubled, with no reason given for it, and no understanding of it exhibited by telephone support team
Emails must be properly dealt with, and in accordance with the auto-email that is sent after sending emails in. I had an old policy renewed when it was not supposed to be, an old international credit card charged when I had asked it not to be, and a new policy that had been quoted, not actually started when I wrote in to accept the quote. That is exceptionally poor.
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Trusted Customer – Rated 4 out of 5
Yes I would recommend "Real"
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Trusted Customer – Rated 4 out of 5
Better cover and more affordable
good, no fuss well explained cheaper than previous policy
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Lacking communication
Trusted Customer – Rated 3 out of 5
Please ring me But if an annual policy of $992 is due in June We buy a new car in march and policy is $1300 Then 2 weeks later $1100 is taking from account But no emails showing why and the difference
Changing a policy due to buying new car Firstly i was not informed of the difference in prices and what i would be paying
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Trusted Customer – Rated 5 out of 5
I have had great customer service from Real Insurance every time I have needed to contact them. I love the low rates for premium cover and the fast simple way of signing up or changing details. I cannot comment on a claim as I have never needed to but if the service I have received so far is anything to go by, I'm sure if I needed to make a claim, it too would be easy.
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Life Insurance
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.