Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5918 customer reviews.
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No stress
Trusted Customer – Rated 5 out of 5
Great price and extras if required.
A simple step by step process, easy to complete.
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Not good
Trusted Customer – Rated 2 out of 5
If they listen to customers better it would be great,I got home insurance and asked for payment to be taken out today,still not happening.So now shopping around for another insurer.
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Customer service winner
Trusted Customer – Rated 5 out of 5
Kelly, who assisted me, was friendly, helpful, knowledgeable and patient. GREAT customer service.
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Fabulous and informative
Trusted Customer – Rated 5 out of 5
Excellent value for money
Great informative service also advice with other avaliable service. Your consultant was not pushy at all which some other companies are to purchase other products.
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Trusted Customer – Rated 2 out of 5
As we sold a car we were simply covering our new vehicle and stuck with the same insurer (real)
It took numerous long phone calls to get it right.In the end we needed to speak with a person in Chatswood to ensure our policy was correct.Despite agreeing to receive details on line we received paperwork by mail as well
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Easy to deal with.
Trusted Customer – Rated 5 out of 5
Best price and value for money.
Very good communication, no waiting time on the phone.
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Trusted Customer – Rated 4.5 out of 5
Service quality and product
The service quality was high, staff were responsive and understood market position
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Easy
Trusted Customer – Rated 3.5 out of 5
Same as every other insurance I believe
The woman explained things and was friendly
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Trusted Customer – Rated 2 out of 5
Poor just poor. Very disappointed
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Great service
Trusted Customer – Rated 5 out of 5
i like the product, and customer service was friendly and helpful
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Life Insurance
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.