Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5919 customer reviews.
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Trusted Customer – Rated 5 out of 5
product is what i needed.
answered all my questions, explained everything in clear language.
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Trusted Customer – Rated 5 out of 5
Excellent product knowledge
Very good customer service, Product knowledge excellent.
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Motovated and helpful staff
Trusted Customer – Rated 5 out of 5
Simple, comforting and rewarding
Professional and helpful staff
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Trusted Customer – Rated 5 out of 5
Everything that I wanted at a extremely reasonable price.
The woman I spoke to had no hesitation about explaining everything I want to know. And more, absolutely excellent customer service.
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Straight to the point
Trusted Customer – Rated 4 out of 5
Happy with the cover I’ve decided to go with.
I spoke to a profrssional and friendly woman by the name of ‘Rebecca’. She was informative and straight forward. I appreciated this greatly as I am a mother who has very little or limited time (especially when trying to put my 7 month old son to sleep whilst over the phone sorting out life insurance for myself) and Rebecca being prompt with her questions was very much appreciated. I like dealing with customer service reps who are just to the point as it frees up time after my phone conversation to focus on my family.
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Trusted Customer – Rated 5 out of 5
1. Speedy service 2. Answered all of my questions and concerns 3. Reasonable priced 4. Competent and knowledgable staff member took the call 5. Offered me a further product I would not of thought of asking about And this is why I rate the service 5/4
Excellent customer service operator and very knowledgable too
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James was amazing to deal with !
Trusted Customer – Rated 5 out of 5
Great price! Great information ! Perfect customer service.
Explaining how everything works, Keeping contact with the SAME person while another department looked at the policy about my health. Questions answered confidently and has really given me piece of mind
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Trusted Customer – Rated 5 out of 5
Awesome customer service thank you Sarah
Sarah was awesome she explained everything to detail
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Real seem to have interesting priorities...
Trusted Customer – Rated 3.5 out of 5
The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.
I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....
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Trusted Customer – Rated 4 out of 5
The quotation online is not appropriate for new quote. One day different price is so much higher than it should be
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Life Insurance
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Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.