Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5916 customer reviews.
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Angela De Iacovo – Rated 4 out of 5
Easy online application and quote
Competitive price on car insurance
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Edward Willmott – Rated 5 out of 5
The Iady that dealt with my case was a pleasure to speak to and made every thing easy to understand.Wish there were more like her.
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Stephanie Halper – Rated 5 out of 5
Good price for insurance. Spoke to staff and they were very friendly and helpful. So pleased that Real is based in Australia.
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Great service
Trusted Customer – Rated 5 out of 5
Have been with real for about 10 years and just had to make my first claim, the staff were helpful and explained everything to me and it was fast. Will stick with real for my car insurance.
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Beware of the loyalty tax
Trusted Customer – Rated 3.5 out of 5
It’s a very good product but shop around to ensure you receive the best price. Don’t rely on the renewal policy pricing
The pricing of the premium is excellent. Shame my renewal premium was more expensive due to the loyalty tax. I was on hold for 3 hours and 17 minutes because the IVR does not work properly
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Helpful and efficient
Trusted Customer – Rated 4 out of 5
Real Insurance is the best price for car insurance. I just wish renewal policies reflected the same low price as obtaining a new one. This would save time and ensure I just renew rather than price check Real and other insurance companies as I don't trust they are giving the best price on a renewal notice.
The customer service person was very accommodating and helpful. She was efficient and had our requested sorted quickly. It is just a shame that Real (like other insurance companies) sends out renewal policies much more expensive than obtaining a new one and that is not just the 10% online discount. Makes no sense?
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Quick
Trusted Customer – Rated 4 out of 5
Fast and Quick transaction,
Quick transaction
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Trusted Customer – Rated 3 out of 5
too early to make a call on that
N/A Computer only
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Prompt replies, excellent insurance coverage, and...
Judith Gilroy – Rated 5 out of 5
The insurance coverage is excellent, in comparison to other insurance companies, excellent value for money.
The online service was easy to follow, replies were always prompt. Give excellent insurance coverage. Would highly recommend them.
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Saved money but the portal was tedius
Trusted Customer – Rated 4 out of 5
I saved money but the Portal was Tedious
On line portal did not perform smoothly, but overall I got the job done.
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Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.