Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5916 customer reviews.
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Fantastic!
Leah Clearwater – Rated 5 out of 5
Good value and highly competitve
Friendly and informative customer service.
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Treat your existing customers with more respect and...
Harry Boussounis – Rated 3.5 out of 5
I'm an existing customer and called to adjust the sum insured for building and contents and was charged extra for calling in. I was made to cancel my current policy and do it online instead, which I thought was very poor customer service.
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Rodney Hurst – Rated 5 out of 5
He was very helpful and explained everything really well
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Professional customer care service
Trusted Customer – Rated 5 out of 5
I am very pleased with my Real Car Insurance Purchase.
My enquiry was handled very well with the customer care member and resolved my issue in a quick and professional manner.
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Customer service needs to accept online quotes when...
Trusted Customer – Rated 3.5 out of 5
Had to speak to 3 different people who all told me that over the phone payments cannot be acted upon for online quotes. Needed to call as website wasn't accepting non-credit card payments, and they couldn't bring up the online quote to apply the discount. This delayed the payment as I had to organise a replacement atm bank card as mine wasn't a debit/credit card. Customer service should be able to process any form of payment including online quotes and honour the discount.
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Friendly
Christopher Rodgers – Rated 5 out of 5
Because it is what i wanted
Very easy and direct
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Trusted Customer – Rated 5 out of 5
Very simple process and website easy to use
Very easy to receive a quote and amend prior to purchasing
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Very easy, fast and efficient process.
Trusted Customer – Rated 4.5 out of 5
As far as I know it was a good price.
See below…….
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Excellent, professional service
Londiwe Mbele – Rated 5 out of 5
That’s why I stick with Real This is my second policy and I know it’s good
Good customer service Consultant knows product well Guided me through patiently
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Very pleasant talking to your assistant mark
Damian Muhlhan – Rated 5 out of 5
Very pleasant talking to your assistant Mark, he was very helpful!
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Life Insurance
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Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.