Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5916 customer reviews.
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Molly Giles – Rated 5 out of 5
Super helpful! Great customer service ☺️
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Easy to follow instructions, more importantly...
Nelson Mendez – Rated 5 out of 5
Step by step instructions, easy to follow.
Excellent value for money, better than the rest of the insurances, also easy to follow instructions to buy online.
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Great service
Stephen Bowen – Rated 5 out of 5
Listened to me and answered my questions
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Trusted Customer – Rated 5 out of 5
Easy to do, talked about needs over the phone.
Service was great. Product wad explained well. What would have made it better If they offered a multi policy discount
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Good sales customer service
Trusted Customer – Rated 4.5 out of 5
I think the purchase process is smooth and its price is similar to those in the market right now but because they have high ratings, I'd rather pay a little bit more if necessary.
I found this insurance company online and their reviews were so good that I am giving this a try. Customer service is very good and you can feel that they are willing to help you. Will need to see further when it comes to claims if any. So far so good.
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Nik Papas – Rated 5 out of 5
Feel confident in the product & team & at an affordable price
Tim was extremely professional very thorough & easy to communicate with and had good product knowledge.
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Hit-and-miss service - some staff are great, some...
Trusted Customer – Rated 2 out of 5
The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to help. The policy is to be started on 29/7, but he said that it will start on 11:59pm 29/7 which I told him that was not correct & should be 11:59pm or midnight 28/7/21. He was not willing to admit his mistake either - not good customer service. I requested the modified policy to be emailed to me, to which he confirmed the email address..., however still had not received the next day 22/7. I then had to make another call on 22/7, and the person that I dealt with was great & emailed it out straight away.
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Extremely easy process staff very helpful
Marlene Carlyle – Rated 5 out of 5
Cost monthly is very manageable
Staff member was not pushy explained the policy and gave options of cost would recommend
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Paula Cunningham – Rated 5 out of 5
Very helpful and not pushy, helpful with the questions and all the insurance
I thought he was giving me all the time and information to make my decisions,also also professional and kind"
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It took a ridiculously long time to change my...
Trusted Customer – Rated 3 out of 5
Same as I stated before in my comments
It took a ridiculously long time to change my insurance to my new home. The woman kept on repeating the questions and was quite unfriendly.
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.