Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5916 customer reviews.
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Good value
Melinda Black – Rated 4 out of 5
Ideal insurance to suit my needs
Good value for money and easy to choose a plan that suits your needs
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Trusted Customer – Rated 5 out of 5
Saved over $30 with this pay as u drive criteria system, very fair and cost effective.
Very easy quote procedure, very user friendly site!
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Trusted Customer – Rated 4 out of 5
I received the cover I needed .We just needed to change my surname is all from Castell to Hall.
Stephanie was very patient with my questions. We were even cut off and she persevered to call me back several times..
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Trusted Customer – Rated 5 out of 5
Very professional service excellent customer service
Very professional and excellent customer service
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Call centre
Trusted Customer – Rated 2 out of 5
Need to cancel the existing policy from pay as you drive to a standard insurance and do it OL someone rang about the OL and processed it. Better experience with the local centre but the process did take a long time
Call to the call centre on Monday was frustrating as asked if someone within Australia could call us back and he said someone would call us but waited and never happened.
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Trusted Customer – Rated 3.5 out of 5
pricing was good, flexible. very dissapointed they wouldn't offer me home and contents insurance,
excellent pricing on car insurance, however they weren't interested in offering me home and contents insurance. dissapointed to find that out immediately after paying up front for car insurance.
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Marilyn Kaye Costa – Rated 5 out of 5
Good customer service!!!!
The customer service was excellent. The staff were friendly and helped me, a senior.
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Great outcome
Trusted Customer – Rated 5 out of 5
Excellent service and competitive price.
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Great customer service
Elisa Akapo – Rated 5 out of 5
Cover for myself was very affordable and I was able to add on my two youngest children
Annie was amazing. She helped me get what I was looking for with no hassle at all.
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Great service and friendly staff.
REN CLARKE – Rated 5 out of 5
They explained all that was available and great prices.
Great service and friendly staff. Very patient and could have a good great a joke with the staff.
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.