Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5917 customer reviews.
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Could be better
Trusted Customer – Rated 3.5 out of 5
Would like to have been offered or have available the option to retain vehicle if written off.
The 1st response from female operator was useless, spelt my name and email address incorrectly after repeating details. Had to call back next day to ask where my paperwork was. The 2nd response the next day from male operator was extremely helpful and adjusted all errors.
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Trusted Customer – Rated 5 out of 5
great service - very prompt efficient and friendly call centre person
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Trusted Customer – Rated 5 out of 5
Great and the cost is excellent
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Trusted Customer – Rated 5 out of 5
The cost was appropriate for us
Excellent customer service and cost is appropriate
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Options other insurers don't offer.
Trusted Customer – Rated 5 out of 5
Excellent value car insurance. Able to easily add additional features to the insurance.
I was pleasantly surprised to find that you offered options that other insurers didn't.
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Detailed description of each policy and where savings...
Trusted Customer – Rated 5 out of 5
Ticked the boxes for our needs and affordability!
Provided excellent details on what each policy had and their benefits available. Very helpful and proactive service given.
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Automatic policy renewal is bad customer service. you...
Trusted Customer – Rated 1.5 out of 5
This says it all: "Your insurance policy will automatically renew unless you advise us otherwise prior to the policy renewal date. By updating your details you give us the authority to debit your nominated account for future payments."
Auto renewal immediately set off alarm bells. I won't proceed with the policy based on that. Too suspicious that there will be other tricks in the fine print.
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No problems
Trusted Customer – Rated 5 out of 5
perfect from the 1st phone call
every thing went smoothly and the person from real insurance was well spoken
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Fantastic
Trusted Customer – Rated 5 out of 5
so easy to join the girl helped me as i am a pensioner and she helped sort out the one i could afford
it was amazing the person i spoke to was so friendly and careing she was lovely to talk to many thanks
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Trusted Customer – Rated 5 out of 5
Friendly and helpful staff. Great service
Fast and friendly
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Life Insurance
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Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.