Read what our customers are saying
Trusted Customer – Rated 4.5 out of 5
The consultant I spoke to was clear, helpful and genuine. He knew what he was doing and made the process bit as painful as it could have been.
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Trusted Customer – Rated 4 out of 5
Efficient & friendly. Was able to answer all queries relating to transfer to new vehicle!
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Excellent service by realinsurance
Trusted Customer – Rated 5 out of 5
GREAT SERVICE AND EXCELLENT PREMIUM
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Trusted Customer – Rated 4 out of 5
Only negative is that they are not flexible on the product to meet my circumstances/needs. Like all insurance companies they follow a formula.
Friendly staff that appeared knowledgeable and able to answer my questions truthfully.
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Trusted Customer – Rated 4.5 out of 5
Sam at the call centre was one of the best people I have had to deal with on the other end of the phone. Funny, approachable and professional all at the same time. You need more Sam's !!
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Great
Trusted Customer – Rated 5 out of 5
Very easy to deal with. Have both our cars insured with Real
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Quick and easy access and information
Trusted Customer – Rated 5 out of 5
Easy access to website and information required and if you do call for assistance you do not wait too long for a customer representative to answer call to assist.
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Easy and transparent process
Trusted Customer – Rated 4.5 out of 5
The purchase process was simple and without problems. HOWEVER when my husband first took out this same insurance, you could carry-over unused kilometres to the next year. This was one of the chief benefits, and the reasons why I considered this insurance. I assumed this was still the case, until I completed the purchase then read the PDS carefully. Dropping this arrangement is a bad marketing move; it may earn you a few extra dollars, but it significantly reduces the attractiveness of the product. (It will certainly reduce the amount of kilometres my husband will purchase in April, if he renews; he wasn't aware of this change).
Easy. I entered my car registration number, and all the relevant details came up. Modelling different excesses and their effect on premiums was quick and easy, It was easy to compare the Comprehensive and Pay as You Go options. The PDS is very clear and easy to read, and covered everything I needed to know
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Alex Quetglas – Rated 4 out of 5
Got the cover I needed at a reasonable price
Easy to use wbsite and phone call to customer service was easy and good service
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Saman Rajamuni – Rated 5 out of 5
Excellent service and very good customer service
Easy to get online quotation, I was buy my car insurance