Read what our customers are saying
Good insurance provider are a reasonable cost and...
Trusted Customer – Rated 5 out of 5
Cheaper than previous insurance providers
Good experience and cheaper than other insurance providers with different options for buyers
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Change for the better?
Rachel Dockery – Rated 4 out of 5
It sounds good, but to be honest it's hard to give a rating until you need to make a claim, and then see if actions match words.
They were very prompt with their replies, and (bonus) were a little less expensive than other enquiries I'd made. I am hoping they send a hard copy of the policy document.
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Neil Nelson – Rated 5 out of 5
continue with real insurance
the best all the time
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Trusted Customer – Rated 5 out of 5
helped me to select the right insurance for my car. Initially I purchased third party insurance but then the customer agent Mandy explain me the potential benefit of comprehensive insurance and I was convinced and she cancelled third party one and I purchased comprehensive instantly.
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I'mhappy with that
Trusted Customer – Rated 5 out of 5
I will recommend to my friend
Good service, friendly, profesional
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Joseph Saldanha – Rated 3.5 out of 5
Thought that the quote was a bit high for only 5000kms
They understood my issue and dealt with it professionally.
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Some good features available. website and staff need...
Trusted Customer – Rated 3.5 out of 5
Good extras available at competitive rates. Agreed value available for older cars. Price comparison on the website was significantly cheaper than the policy renewal offered.
Online price comparison had a significant difference to the renewal I was sent. Couldn't find all of the features that I needed online so I had to call to ask questions. The representative I spoke with was very difficult to understand and was quite apathetic and wasn't very easy to follow or deal with. I would say he didn't really care much for his job. This was off putting and as a result I tried to persist with my quote and policy myself. If I couldn't figure it out, I was going to go with an insurer who had an easier to navigate website and better trained staff who were more perceptive to customers questions and needs. Prices are competitive and they offer agreed value on older cars.
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Excellant service
John Aloizos – Rated 4 out of 5
service vg customer treated with respect.
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John Wilson – Rated 5 out of 5
I changed the insurer for my car to Real Car Insurance on their website.The changeover was easy and undertaken without a problem.
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Could be better
Trusted Customer – Rated 3.5 out of 5
Would like to have been offered or have available the option to retain vehicle if written off.
The 1st response from female operator was useless, spelt my name and email address incorrectly after repeating details. Had to call back next day to ask where my paperwork was. The 2nd response the next day from male operator was extremely helpful and adjusted all errors.