Read what our customers are saying
Could be better
Trusted Customer – Rated 3.5 out of 5
Would like to have been offered or have available the option to retain vehicle if written off.
The 1st response from female operator was useless, spelt my name and email address incorrectly after repeating details. Had to call back next day to ask where my paperwork was. The 2nd response the next day from male operator was extremely helpful and adjusted all errors.
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Trusted Customer – Rated 5 out of 5
great service - very prompt efficient and friendly call centre person
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Trusted Customer – Rated 5 out of 5
Great and the cost is excellent
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Trusted Customer – Rated 5 out of 5
The cost was appropriate for us
Excellent customer service and cost is appropriate
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Options other insurers don't offer.
Trusted Customer – Rated 5 out of 5
Excellent value car insurance. Able to easily add additional features to the insurance.
I was pleasantly surprised to find that you offered options that other insurers didn't.
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Automatic policy renewal is bad customer service. you...
Trusted Customer – Rated 1.5 out of 5
This says it all: "Your insurance policy will automatically renew unless you advise us otherwise prior to the policy renewal date. By updating your details you give us the authority to debit your nominated account for future payments."
Auto renewal immediately set off alarm bells. I won't proceed with the policy based on that. Too suspicious that there will be other tricks in the fine print.
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No problems
Trusted Customer – Rated 5 out of 5
perfect from the 1st phone call
every thing went smoothly and the person from real insurance was well spoken
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Trusted Customer – Rated 5 out of 5
Friendly and helpful staff. Great service
Fast and friendly
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Trusted Customer – Rated 5 out of 5
Great price best around from my research
Quick , easy and very friendly customer service. Real insurance has great rates so happy I have joined
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Trusted Customer – Rated 3.5 out of 5
Good insurance rates. Easy to do online
My purchase was on line, no customer service required.