Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Very good quote. Exactly what I wanted.
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Repeat insurer!
Trusted Customer – Rated 5 out of 5
I now have both my vehicles comprehensively insured with Real Insurance. It is not the 'cheapest' cover available but I'm content with the terms & conditions of the Policy. I would (& do) recommend Real Insurance to family & friends.
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Hussain Motamedi – Rated 4.5 out of 5
It’s good service Just Little bit expensive
Excellent.
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No issues
Trusted Customer – Rated 4 out of 5
Good value for money so no issue
At the moment I don't have any issues as I have just taken out the policy
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Good service
Don Alwis – Rated 5 out of 5
This is the first time I am with Real Insurance. This policy placed through online. all documents were received quickly through mail as requested . happy, if we get a reminder sticker to past in the car with renewal date
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Trusted Customer – Rated 5 out of 5
Value for money, great customer service
Quick and easy
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Trusted Customer – Rated 5 out of 5
Very good customer service and friendly
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Some good features available. website and staff need...
Trusted Customer – Rated 3.5 out of 5
Good extras available at competitive rates. Agreed value available for older cars. Price comparison on the website was significantly cheaper than the policy renewal offered.
Online price comparison had a significant difference to the renewal I was sent. Couldn't find all of the features that I needed online so I had to call to ask questions. The representative I spoke with was very difficult to understand and was quite apathetic and wasn't very easy to follow or deal with. I would say he didn't really care much for his job. This was off putting and as a result I tried to persist with my quote and policy myself. If I couldn't figure it out, I was going to go with an insurer who had an easier to navigate website and better trained staff who were more perceptive to customers questions and needs. Prices are competitive and they offer agreed value on older cars.
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Don’t value renewing customers
Trusted Customer – Rated 2.5 out of 5
Wanted to charge me over $1,100 to renew my policy, as opposed to last year it was just over $800. Told me my policy would rise every year, even though I wanted to change my Pay As You Drive kms down to 6,000 from 10,000. Was told that would only save me 41 cents. So I cancelled the policy and signed up as a new customer and it cost $770... Why charge a renewing customer close to $400 more than a new customer signing up? Doesn’t make any sense.
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Awesome customer service !!!
Trusted Customer – Rated 5 out of 5
Awesome customer service !