Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Incredibly helpful staff - David (12 July) and Sam (13 July) were excellent.
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Trusted Customer – Rated 5 out of 5
Great service with an agent that was knowledgeable and courteous
Very professional & knowledgeable Also courteous and friendly
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Peter Earp – Rated 2.5 out of 5
Still competitive even though it was poor experience obtaining it.
I'm a long time member & multi-policy holder and was looking forward to talking to someone at Real to purchase car insurance for our new family car, was spoken too with a polite manner in retrieving my information yet was treated like a number very quickly. The event of purchasing our new car with my family went from an exciting memorable family time to a very stressful drawn out repetitive night where not only I was left feeling anxious but the people at Hyundai where also feeling our pain in trying to make me and my children feel as comfortable as possible during this and trying to close their business down for the evening while their cleaners were working around me at the same time, just a bit embarrassing for us. Must say I was little disappointed, not a great memory. In addition if I'm to look up a quote online out of curiosity because I have not insured this type of car before and wanted to see what I would be looking at for insurance cover and I see one quote and then only a couple of days later when it comes to the day of purchase and I prefer speaking with a person rather than a computer because a computer doesn't know that you're a multi-policy holder and you get on the phone and not only has the quote for exactly the same criteria has increased by nearly $250 but after you have given all of your details to the customer support person and you still have to remind them you're a multi-policy holder they give you that discount which is still $150 higher than the online quote you got only two days prior? I hope that you take this on board for the sake of your other customers as I don't wish this experience on anyone else. All the best.
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Excellent service, and communication both during and...
Trusted Customer – Rated 5 out of 5
All completed over the phone.
Recent experience having 2 vehicles completely destroyed in garage fire. Real Insce handled both claims very efficiently by paying out on 1 car and replacing 2nd car with brand new vehicle due to it being under 1 year old. It was delivered to the nominated address 19 days after claim was lodged.
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Easy online purchase
Trusted Customer – Rated 4.5 out of 5
Competitive price and love the option of Pay As You Drive insurance. I can control the amount of premium I pay and still get the full desired cover. Smart move Real.
Isn't too early for a rating. Unless you wanted me to rate the online purchase experience. In that case it was great purchasing the insurance was smooth. Thank you.
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Quick and easy phone service
Trusted Customer – Rated 4.5 out of 5
Fairly good value for money
Very helpful and quick process to obtain car insurance on a new vehicle - no silly questions like “Do you take your car (a small Fiat) to the race track?”
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Very good experience and was satisfied
Robert Michael Nicolas – Rated 5 out of 5
Good follow up , save some money
Very good and precise
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Neil Nelson – Rated 5 out of 5
continue with real insurance
the best all the time
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Fantastic!
Leah Clearwater – Rated 5 out of 5
Good value and highly competitve
Friendly and informative customer service.
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Trusted Customer – Rated 4 out of 5
easy to use website and good value insurance