Read what our customers are saying
Hit-and-miss service - some staff are great, some...
Trusted Customer – Rated 2 out of 5
The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to help. The policy is to be started on 29/7, but he said that it will start on 11:59pm 29/7 which I told him that was not correct & should be 11:59pm or midnight 28/7/21. He was not willing to admit his mistake either - not good customer service. I requested the modified policy to be emailed to me, to which he confirmed the email address..., however still had not received the next day 22/7. I then had to make another call on 22/7, and the person that I dealt with was great & emailed it out straight away.
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Trusted Customer – Rated 5 out of 5
Value for money great service hope claims department the same
Very helpful answered all my questions value for money hope if I ever have to make a claim service is the same
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Trusted Customer – Rated 3 out of 5
Not alot of options with price
I didn't have to wait too long for someone to pickup the line,. The person didn't sound very helpful.
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Trusted Customer – Rated 5 out of 5
Incredibly helpful staff - David (12 July) and Sam (13 July) were excellent.
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Great and fast
Trusted Customer – Rated 5 out of 5
your premium is very high
great and fast
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Great website, great price, great customer service
Trusted Customer – Rated 5 out of 5
Very happy overall. The PAYD option is perfect for me.
I was very happy with the deal I got. Great customer service on the phone too - I phoned twice with questions and my calls were answered promptly both times and I got good customer service both times.
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Good service but slow process
Gordon Haynes – Rated 3.5 out of 5
Flexibility and affordability
Very happy with the friendly service, however the process took too long as we had a 5 hour drive to get the vehicle home. I think the old cover note system was better at time of purchase.
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Extremely disappointing
Trusted Customer – Rated 1.5 out of 5
Read the first review, very disappointing
I was extremely disappointed that no one was able to assist me on a public holiday when i was picking up my car from the dealership. I was told by David all I need to do was state my name and my quote would be available for anyone at REAL to view and action my policy as promised, I was also charged an extra $30+ as I did not receive the online discount. Extremely disappointing
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Ross Pownceby – Rated 3.5 out of 5
Very good pricing options
Too much noise in background whilst talking to your rep. Also accent very broad and hard to understand at times.
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Very easy instructions to get an online quote and good...
Jennifer Wood – Rated 5 out of 5
Such an easy experience with a very customer friendly online application process
I now have 2 policies with Real Insurance - happy with the fact that they are underwritten and owned by Hollard - a very ethical company.