Read what our customers are saying
Prakash Khatri – Rated 4.5 out of 5
Great service and helpful people
Product Rating
Service Rating
Excellent it system
Trusted Customer – Rated 5 out of 5
Easy interaction online. I purchased a policy in no time!
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
I have previously insured with you
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Incredibly helpful staff - David (12 July) and Sam (13 July) were excellent.
Product Rating
Service Rating
Excellentcommunication; knowledgeable and value for...
Trusted Customer – Rated 4 out of 5
excellent service; value for money
Excellentcommunication; knowledgeable and value for money
Product Rating
Service Rating
Stuart Smith – Rated 5 out of 5
Other online quotes were way more expensive and areal insurance has proven history with myself as a good service when required
Excellent package prices saved me a lot of money
Product Rating
Service Rating
Trusted Customer – Rated 2.5 out of 5
Still competitive even though it was poor experience obtaining it.
I'm a long time member & multi-policy holder and was looking forward to talking to someone at Real to purchase car insurance for our new family car, was spoken too with a polite manner in retrieving my information yet was treated like a number very quickly. The event of purchasing our new car with my family went from an exciting memorable family time to a very stressful drawn out repetitive night where not only I was left feeling anxious but the people at Hyundai where also feeling our pain in trying to make me and my children feel as comfortable as possible during this and trying to close their business down for the evening while their cleaners were working around me at the same time, just a bit embarrassing for us. Must say I was little disappointed, not a great memory. In addition if I'm to look up a quote online out of curiosity because I have not insured this type of car before and wanted to see what I would be looking at for insurance cover and I see one quote and then only a couple of days later when it comes to the day of purchase and I prefer speaking with a person rather than a computer because a computer doesn't know that you're a multi-policy holder and you get on the phone and not only has the quote for exactly the same criteria has increased by nearly $250 but after you have given all of your details to the customer support person and you still have to remind them you're a multi-policy holder they give you that discount which is still $150 higher than the online quote you got only two days prior? I hope that you take this on board for the sake of your other customers as I don't wish this experience on anyone else. All the best.
Product Rating
Service Rating
Helpful and efficient
Trusted Customer – Rated 4 out of 5
Real Insurance is the best price for car insurance. I just wish renewal policies reflected the same low price as obtaining a new one. This would save time and ensure I just renew rather than price check Real and other insurance companies as I don't trust they are giving the best price on a renewal notice.
The customer service person was very accommodating and helpful. She was efficient and had our requested sorted quickly. It is just a shame that Real (like other insurance companies) sends out renewal policies much more expensive than obtaining a new one and that is not just the 10% online discount. Makes no sense?
Product Rating
Service Rating
I'mhappy with that
Trusted Customer – Rated 5 out of 5
I will recommend to my friend
Good service, friendly, profesional
Product Rating
Service Rating
Trusted Customer – Rated 4.5 out of 5
Great service from the start...