Read what our customers are saying
Chris Christodoulopoulos – Rated 5 out of 5
Very competitive made one call and got what I needed
Excellent customer service and customer service officer knew the product and helped me decide easily.
Product Rating
Service Rating
Arif Shah – Rated 5 out of 5
Very good customer service and friendly
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Good value for money (incl staff discount)
Efficient and to the point.
Product Rating
Service Rating
Van Hung Nguyen – Rated 5 out of 5
the price compare is very suiatble with me and every one when checking the other insurace company .
I like the fast service ; correcterly and very good .
Product Rating
Service Rating
When clients make requests etc, the company should...
Phillip Shead – Rated 2.5 out of 5
The 4 stars tell the story.
Yes I am NOT IMPRESSED about there telephone operators, they were given specific instructions and NEVER listened to what I said . As a businessman I find this type of behaviour very ordinary.
Product Rating
Service Rating
Some good features available. website and staff need...
Trusted Customer – Rated 3.5 out of 5
Good extras available at competitive rates. Agreed value available for older cars. Price comparison on the website was significantly cheaper than the policy renewal offered.
Online price comparison had a significant difference to the renewal I was sent. Couldn't find all of the features that I needed online so I had to call to ask questions. The representative I spoke with was very difficult to understand and was quite apathetic and wasn't very easy to follow or deal with. I would say he didn't really care much for his job. This was off putting and as a result I tried to persist with my quote and policy myself. If I couldn't figure it out, I was going to go with an insurer who had an easier to navigate website and better trained staff who were more perceptive to customers questions and needs. Prices are competitive and they offer agreed value on older cars.
Product Rating
Service Rating
Michael De Bari – Rated 4 out of 5
Good price
Product Rating
Service Rating
A human and helpful
Trusted Customer – Rated 4.5 out of 5
Delighted with the Customer Service, would have been good if having 2 other cars already insured with them might have made a difference in the 3rd car being insured. Plus would like to maybe use for other insurance areas, but doesn’t affect cost no matter how many things you have insured with them.
Customer Service was great. Dealt with 3 different people, the initial set up of car insurance and then some extra enquiries after. Didn’t go to plan what was requested, but the super nice lady was all over it and sorted the urgent matter straight away.
Product Rating
Service Rating
Fantastic service- especially with a recent claim
Shirley McQuitty – Rated 5 out of 5
Easy to deal with and very helpful
When my car was written off recently they were very helpful and went as far as to give me the option for write off as it was going ‘to be close’. They also made the effort to get in touch before I left to go overseas so that it could settle while I was away.
Product Rating
Service Rating
Service good
Trusted Customer – Rated 5 out of 5
continuing customer for many years
Good service. Disappointing that when changing over my policy for a new car I needed to process separately online to get the discount!