Read what our customers are saying
Jenny Beary – Rated 4 out of 5
Easy to deal with
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Trusted Customer – Rated 5 out of 5
all completed very professionally without any problems
very professional and answered all my questions and was able to update my insurance very quickly without any problems
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Trusted Customer – Rated 5 out of 5
Quick and prompt services
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Charges 'lazy tax', don't care.
Trusted Customer – Rated 2 out of 5
Buy from internet each year, don't let them charge the 'lazy tax' when they 'auto renew' for a higher price.
Got renewal for 2 different policies. Looked on THEIR website and could get EXACTLY the same for cheaper. Phoned them, but they could not lower the price they wanted to charge me. Apparently the 'loyalty' department had been disbanded. They confirmed that there is absolutely no problem in not renewing current policies and taking out new ones FROM THEM. That's what I did saving $70.
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Trusted Customer – Rated 2.5 out of 5
bad, hide the fact
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Horrendous processes and staff. thieves!
Trusted Customer – Rated 1 out of 5
Charged me for two policies on one vehicle.
Horrendous. Dealing with call centers who cannot action things correctly - over charging and not processing refunds correctly. Had I not checked this and followed it up twice, Real Insurance would have stolen $600 from me for nothing! I’m heading to the regulator now.
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Good for new customers, terrible loyalty towards...
Trusted Customer – Rated 4 out of 5
I originally phoned just to change the vehicle insured only to be told the premium would cost more since it wasn’t a new policy purchased online. It was cheaper and easier to cancel the existing policy and start a new one online myself. Obviously there is little to no interest in looking after existing customers which is highly disappointing.
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Trusted Customer – Rated 3.5 out of 5
More money for 3 drivers and newer car
Person l could understand from Australia not overseas
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Excellent service by realinsurance
Trusted Customer – Rated 5 out of 5
the agent was so helpful and gave me a good offer!
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Trusted Customer – Rated 4 out of 5
Good value for the money paid
Easy to use and cheap premiums