Read what our customers are saying
****
Robert Seeto – Rated 1 out of 5
As above customer service very poor
We had to cancel the policy and the operator said our money would be refunded and he would organise that only to find out 2 days later that it was not done, so we are still waiting for a refund of over $550. Quick to take our money, but cannot refund in a timely manner. Call centre in South Africa why not in our own country.. Been over a week and still waiting for refund
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Efficient & friendly. Was able to answer all queries relating to transfer to new vehicle!
Product Rating
Service Rating
Friendly cs officer.
Peter Norris – Rated 3 out of 5
SADLY I HAD TO CANCEL INSURANCE
I HAD TO CANCEL THE POLICY AS YOU WOULD NOT COVER THE VEHICLES TRUE WORTH. OPERATOR CURTEOUS AND FRIENDLY
Product Rating
Service Rating
Anusha Withanage – Rated 4.5 out of 5
I put 4 star because I have never claimed anything from this policy, but so far everything else been 5 star.
Customer care is pretty good. Needed some changes and they completed it fast. In my experience I pay much less compared to others too.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Very patient with me. Great service. Explained the product very well.
Product Rating
Service Rating
Not happy
Trusted Customer – Rated 2.5 out of 5
happy with the car besides been driving for 9 months uninsured when thought I was
I had my policies cancelled for some reason besides one Tried to resolve issue with house policy but didn't want to know about it Had to go and fine another resolution with another company
Product Rating
Service Rating
Claire Mercer – Rated 5 out of 5
it was very easy and was a great price.
They processed my claim with out any problems. They gave me a great quote for insurance for my new vehicle
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
There service was good with good explanation.
Product Rating
Service Rating
Customer service needs to accept online quotes when...
Trusted Customer – Rated 3.5 out of 5
Had to speak to 3 different people who all told me that over the phone payments cannot be acted upon for online quotes. Needed to call as website wasn't accepting non-credit card payments, and they couldn't bring up the online quote to apply the discount. This delayed the payment as I had to organise a replacement atm bank card as mine wasn't a debit/credit card. Customer service should be able to process any form of payment including online quotes and honour the discount.
Product Rating
Service Rating
Great service.
Trusted Customer – Rated 4.5 out of 5
Thus far, it seems very good.
The woman I spoke to on the phone was very friendly and very helpful. I was able to get all the insurance sorted that I needed to.