Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Very easy and straight forward claim process. Loved it!
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Trusted Customer – Rated 5 out of 5
For the car we bought, it was value for money.
I found Real insurance to be value for money. The team at real insurance are friendly and always answers the queries first time.
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Great products and service
Trusted Customer – Rated 5 out of 5
Great simple solutions to insurance needs
I like the pricing structure and service
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Trusted Customer – Rated 4 out of 5
Excellent value for money
I paid for a new monthly policy on the 17th with my credit card. On the 23rd I get a message saying you could not process my payment. Imagine my surprise when the money was out of my account but your operator told me you take 3 days to process payments. Even that time frame does not add up
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Trusted Customer – Rated 4.5 out of 5
My car is over 10 years old and most companies will only insure for market value or they charge you a big price on a policy with agreed value. Real insuranceI was able to insure my car for an agreed value without the huge cost.
Good customer service. There was one annoying thing, I had to wait in a queue on the phone, a quicker response time would have been nice.
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Trusted Customer – Rated 5 out of 5
Great service with an agent that was knowledgeable and courteous
Very professional & knowledgeable Also courteous and friendly
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Trusted Customer – Rated 4 out of 5
Gave me what I asked for with *****.
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Excellent service
Trusted Customer – Rated 5 out of 5
Competitive rates, well-explained options and features, and all the cover I need.
Agents are knowledable, responsive, helpful, they follow up and call back, and their overall level of service is excellent.
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Trusted Customer – Rated 4.5 out of 5
Exactly want I needed and good rates
Helpful staff
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Bad service during claim
Trusted Customer – Rated 1 out of 5
As above mentioned claim process has been a nightmare
Terrible service during my claim. Calls & emails not replied. Hours on hold to speak to someone. Didn’t like speaking to people in sth Africa. If your short on staff employ in Australia.