Read what our customers are saying
The lady i was dealing with was amazing!
Trusted Customer – Rated 5 out of 5
It was easy & the lady that helped me was amazing!! She answered every question I had, & was a pleasure to talk to
Product Rating
Service Rating
Trusted Customer – Rated 2 out of 5
I had $500 of value left on my existing policy. You made me go through the process of paying for the new policy and having to wait for a refund. You know as well as I that I should have been able to transfer the amount to my new policy. Train your people!!!
By carrying through with what they say they are going to do
Product Rating
Service Rating
Exeptional service
Loukas Katsaros – Rated 5 out of 5
Great value for money, and easily explained over the phone. Thank you
Amazing customer service. the man I spoke on the phone he really represented your company with sincerity, and he took the customer service to a totally new experience. I am very hard on judging others due to the fact that I am a work in the service industry and I have seen all kinds of things. Really really well done.
Product Rating
Service Rating
Insurance in 3 easy steps...
Trusted Customer – Rated 5 out of 5
Being able to customise my insurance to suit my location & driving time are great options to have with an insurance company..
I enjoy being able to do my insurance online from home & when I bought my car I was able to cancel my current insurance & start a new one for the current vehicle. Thank you..
Product Rating
Service Rating
Helped quickly
Trusted Customer – Rated 4 out of 5
Not real impressed that the statement I got for my renewal was heaps more than the quote I got online and that is even with a higher agreed value. You should do your customers right and not make them double check your honesty on policy costs
Made it easy, gave me the info that I needed
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Excellent value for money
I paid for a new monthly policy on the 17th with my credit card. On the 23rd I get a message saying you could not process my payment. Imagine my surprise when the money was out of my account but your operator told me you take 3 days to process payments. Even that time frame does not add up
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
pricing was great communication was also good
Everything great communication helpful staff
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Because real insurance is the best :)
friendly service
Product Rating
Service Rating
Effcient.
Trusted Customer – Rated 4 out of 5
Suits my situation of not driving as much as I used to.
Very effcient. Maybe a little more friendly ?
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Because the payment was not processed, I had to call, then to be told it would be taken on the day of commencement. If I had been emailed that, I wouldn't have had the stress and then having to call and waste your staff time. Then when the payment hit my credit card, I was not even sent an email or a receipt to confirm. Again, I was worried about the policy being valid. I now know it is, but it all could have been avoided.
I'm not impressed that I was not sent/emailed a receipt for the payment.