Read what our customers are saying
Charges 'lazy tax', don't care.
Trusted Customer – Rated 2 out of 5
Buy from internet each year, don't let them charge the 'lazy tax' when they 'auto renew' for a higher price.
Got renewal for 2 different policies. Looked on THEIR website and could get EXACTLY the same for cheaper. Phoned them, but they could not lower the price they wanted to charge me. Apparently the 'loyalty' department had been disbanded. They confirmed that there is absolutely no problem in not renewing current policies and taking out new ones FROM THEM. That's what I did saving $70.
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Great service
Ibrahim Hamoui – Rated 5 out of 5
Very happy with your service
Very professional thank you
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Michael Benfari – Rated 5 out of 5
Great customer service and support.
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Trusted Customer – Rated 4 out of 5
I found that staff are easy to reach when i need them
Very easy to apply online. Real insurance is website is not complicated and staff are helpful.
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Horrendous processes and staff. thieves!
Steven Mcdonald – Rated 1 out of 5
Charged me for two policies on one vehicle.
Horrendous. Dealing with call centers who cannot action things correctly - over charging and not processing refunds correctly. Had I not checked this and followed it up twice, Real Insurance would have stolen $600 from me for nothing! I’m heading to the regulator now.
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Good for new customers, terrible loyalty towards...
Iain Mccann – Rated 4 out of 5
I originally phoned just to change the vehicle insured only to be told the premium would cost more since it wasn’t a new policy purchased online. It was cheaper and easier to cancel the existing policy and start a new one online myself. Obviously there is little to no interest in looking after existing customers which is highly disappointing.
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Hui Jiang – Rated 5 out of 5
Simple to renew, value for money paid
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Kelly Leeson – Rated 5 out of 5
Everything went smoothly to set up car insurance and the price was good too. Thanks
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Excellent operator services
Nga Ly – Rated 5 out of 5
Services is excellent the operator are very nice and guide very clear even I just call after quick quote on line I will recommend your company to my family and friends
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Trusted Customer – Rated 3 out of 5
Not alot of options with price
I didn't have to wait too long for someone to pickup the line,. The person didn't sound very helpful.