Read what our customers are saying
Trusted Customer – Rated 5 out of 5
so easy
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Excellent service by realinsurance
Trusted Customer – Rated 5 out of 5
Quick and easy online
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Good service
Trusted Customer – Rated 5 out of 5
Great service thankyou ,would highly recommend
Easy to deal with and over the phone great service thankyou
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Competent. courteous.
Trusted Customer – Rated 5 out of 5
Great value and price. Highly recommended.
The customer service staff member was absolutely lovely and completely competent while changing details over the phone which was quite a complex task as circumstances had changed a lot. She was patient, calm, confident and organised as well as polite and courteous.
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Some good features available. website and staff need...
Trusted Customer – Rated 3.5 out of 5
Good extras available at competitive rates. Agreed value available for older cars. Price comparison on the website was significantly cheaper than the policy renewal offered.
Online price comparison had a significant difference to the renewal I was sent. Couldn't find all of the features that I needed online so I had to call to ask questions. The representative I spoke with was very difficult to understand and was quite apathetic and wasn't very easy to follow or deal with. I would say he didn't really care much for his job. This was off putting and as a result I tried to persist with my quote and policy myself. If I couldn't figure it out, I was going to go with an insurer who had an easier to navigate website and better trained staff who were more perceptive to customers questions and needs. Prices are competitive and they offer agreed value on older cars.
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Trusted Customer – Rated 5 out of 5
Affordable and easy to understand products
Positive, efficient & easy to use services
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Prompt service
Trusted Customer – Rated 5 out of 5
Fixed my issue promptly with great service
After many phone calls & email my customer service person was very helpful & made sure she called me back when she said she would
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Kurt Hoven – Rated 5 out of 5
price is ok
did not have issues so far
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Trusted Customer – Rated 4.5 out of 5
Seems to be what I need in car insurance.
Friendly and helpful customer service.
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Trusted Customer – Rated 3.5 out of 5
Didn't make a claim, can't review this.
The customer service was very good.