Read what our customers are saying
Trusted Customer – Rated 5 out of 5
I found to it reasonable.Afraid not have not too much experience
They were very quick and courteous. The confirmation was very quick send to me
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Initial customer experience was great. however, there...
Trusted Customer – Rated 3 out of 5
Initial customer experience was great. However, there was a spelling error in my surname on the documentation I received via email and I asked for this to be corrected. However somehow this led to my email address being changed to the wrong spelling (it was correct to begin with) and I've been receiving mail instead of email since, even after it was changed back to the correct spelling again. I updated the odometer reading the day prior to the policy starting and advised the financing had now been paid out, this then led to 2 more policy docs being mailed to me and both still didn't contain the most up to date details. Not the best start after the first call & policy arrangement went so well.
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Great service and patience!
Trusted Customer – Rated 5 out of 5
The salesperson we spoke to went out of his way to help us and also discovered for us that the cover we were paying for with another company was not correct and if we had been involved in an accident, we would not have been covered.
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Direct debit farse/scam
Trusted Customer – Rated 1 out of 5
See above comments still not happy
R/I took out a direct debit from my credit card after I cancelled the policy then I was told they couldn’t reimburse me because the credit card had expired but they took $842 out of an expired card. I had to wait 5 days to get my money back after a week still no money l rang and was told they tried to reimburse me but couldn’t because they didn’t have the correct expirey date I will have to wait another week to get my money back. NOT HAPPY JAN.
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User-friendly website and excellent value
Trusted Customer – Rated 5 out of 5
Easy to use website and fast quote. Excellent value for money.
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Trusted Customer – Rated 2 out of 5
Streamline, be more attentive to customer needs, and not standard scripts.
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Easy sign up and good price
Trusted Customer – Rated 4 out of 5
Got what I was after on agreed value where as others would not. Easy to apply but real "proof of the pudding" as they say will be down the line IF, the need ever arises to claim.
Vehicle insurance sign up was pleasant and easy over phone, couldn't be done online for my particular situation.
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Quick and easy access and information
Trusted Customer – Rated 5 out of 5
Easy access to website and information required and if you do call for assistance you do not wait too long for a customer representative to answer call to assist.
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Excellent service.
Trusted Customer – Rated 5 out of 5
Good services n customer care.
Good Communication n Service.
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Helpful easy to understand quote
Raghavan Ramakrishnan – Rated 5 out of 5
their website and quote panel is easy to understand and makes it easy to have the details one needs, I will recommend real to every one