Read what our customers are saying
Trusted Customer – Rated 4 out of 5
Value for money insurance policy.
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Poor handling of emails
Trusted Customer – Rated 2 out of 5
after moving my new policy premium quote more than doubled, with no reason given for it, and no understanding of it exhibited by telephone support team
Emails must be properly dealt with, and in accordance with the auto-email that is sent after sending emails in. I had an old policy renewed when it was not supposed to be, an old international credit card charged when I had asked it not to be, and a new policy that had been quoted, not actually started when I wrote in to accept the quote. That is exceptionally poor.
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Trusted Customer – Rated 4 out of 5
Yes I would recommend "Real"
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Lacking communication
Trusted Customer – Rated 3 out of 5
Please ring me But if an annual policy of $992 is due in June We buy a new car in march and policy is $1300 Then 2 weeks later $1100 is taking from account But no emails showing why and the difference
Changing a policy due to buying new car Firstly i was not informed of the difference in prices and what i would be paying
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Good company to deal with
Trusted Customer – Rated 5 out of 5
Great and easy site to use. Options available to complete form without having to start from the beginning.
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Trusted Customer – Rated 5 out of 5
Competitive premium and good cover
Excellent service. I would use them again and recommend them
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Very poor service!
Trusted Customer – Rated 2 out of 5
My new policy is fine as was my old one. The product is fine it’s the service that lets them down
Terrible could never get through on the phone just a constant message about recent storms creating a queue. Never had any progress for months on my claim for no reason at all as I paid the excess when I lodged it and admitted fault. Finally corresponded via email and was told refund would be in my bank account in five days it never turned up had to chase it up again and finally weeks later I get it! I work in customer service and have done so for 14 years and this was appalling customer service on behalf of real insurance.
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Recommended
Trusted Customer – Rated 4.5 out of 5
Have previously had insurance with you guys before so knew that the process was comparable with price and easy to sign up for. I have had a claim previously last year and the customer service guys that rang me were pretty average with their service but at least they got the job done.
Online service is good, very easy to follow and has all the information needed and very comparative with pricing too.
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Trusted Customer – Rated 5 out of 5
Just an easy and straight to the point solutions.
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Trusted Customer – Rated 4 out of 5
Everything was so easy