Read what our customers are saying
All round great service
Trusted Customer – Rated 5 out of 5
Great All Round Customer Service
Consultant very helpful, supplied all the information I needed in plain English and offered alternatives to help me decide on the type of product I should choose.
Product Rating
Service Rating
Great and honest company
Trusted Customer – Rated 5 out of 5
The customer service representative was very clear when he told me everything about my policy He spoke in very polite, clear and honest way Good customer service attuied
Product Rating
Service Rating
More training required.
Trusted Customer – Rated 2.5 out of 5
Poor service provided by staff in setting up policy. More training required and pay close attention to detail.
Product Rating
Service Rating
Trusted Customer – Rated 4.5 out of 5
People in customer service and management
They have always answered my questions
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Great service, great pricing.
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Because the payment was not processed, I had to call, then to be told it would be taken on the day of commencement. If I had been emailed that, I wouldn't have had the stress and then having to call and waste your staff time. Then when the payment hit my credit card, I was not even sent an email or a receipt to confirm. Again, I was worried about the policy being valid. I now know it is, but it all could have been avoided.
I'm not impressed that I was not sent/emailed a receipt for the payment.
Product Rating
Service Rating
Not great
Trusted Customer – Rated 1 out of 5
Not easy to talk to as they don’t pick up the phone. Don’t answer emails either.
Had a very surly lady on the phone when trying to discuss what I needed to obtain for a payout. Wait time for someone to answer the phone was on average 45 minutes.
Product Rating
Service Rating
Gave me an honest quate, price didn't change at final...
Trusted Customer – Rated 5 out of 5
Honestly
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Best comparative value for money regarding cost of policy.
Competitive pricing.
Product Rating
Service Rating
Very helpfull
Trusted Customer – Rated 5 out of 5
the price is reasonable and monthly payments are very helpfull
they were very polite and helpful