Read what our customers are saying
Trusted Customer – Rated 4.5 out of 5
Haven't had to claim yet but seems good.
Straight forward.
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Good for new customers, terrible loyalty towards...
Trusted Customer – Rated 4 out of 5
I originally phoned just to change the vehicle insured only to be told the premium would cost more since it wasn’t a new policy purchased online. It was cheaper and easier to cancel the existing policy and start a new one online myself. Obviously there is little to no interest in looking after existing customers which is highly disappointing.
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Trusted Customer – Rated 4 out of 5
I really like the low kilometres travelled facility that you offer. Helps keep the premium down.
Quick and straightforward to purchase the cover I required
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Don’t value renewing customers
Trusted Customer – Rated 2.5 out of 5
Wanted to charge me over $1,100 to renew my policy, as opposed to last year it was just over $800. Told me my policy would rise every year, even though I wanted to change my Pay As You Drive kms down to 6,000 from 10,000. Was told that would only save me 41 cents. So I cancelled the policy and signed up as a new customer and it cost $770... Why charge a renewing customer close to $400 more than a new customer signing up? Doesn’t make any sense.
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Not satisfied
Trusted Customer – Rated 1 out of 5
Very sad not happy with the help
Very poor
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Value your clients
Trusted Customer – Rated 2 out of 5
No customer loyalty rewarded. Had to cancel policy & purchase new online.
Better value for customer loyalty.
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Great service, terrible renewal policy
Trusted Customer – Rated 4 out of 5
Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.
The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.
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The only winner here was the insurance company.
Trusted Customer – Rated 2 out of 5
As per previous question -
We moved interstate so we had to have a new policy. in doing so we lost approx 1200klm we had as a credit carry over. I also asked for the policy to be the same as what we had only to find out when policy was received the insured amount was $600 less. Just so you know I havent had time at the moment to review and look at other insurers. Their is a very good chance when I have I will be cancelling this policy. I was looking at insuring our other car with Real Insurance when the current policy finished but I am in second thoughts now.
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Trusted Customer – Rated 5 out of 5
They are the best that anyone can work with
They do the best service
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Trusted Customer – Rated 4.5 out of 5
Reasonably priced for insurance
I have had a few policies with Real and its always been easy