Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Great service. They were easy to deal with and very helpful through a traumatic time. I thoroughly recommend Real insurance.
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Trusted Customer – Rated 4 out of 5
Lowest premium... easy to setup.. very flexible
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Trusted Customer – Rated 5 out of 5
Excellent and affordable
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Trusted Customer – Rated 4 out of 5
Good value for money (incl staff discount)
Efficient and to the point.
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Trusted Customer – Rated 1 out of 5
I did not purchase a Policy from Real. Please get your facts straight. Please read previous comments for all the facts.
I am not a Real insurance customer. I initially enquired re changes to my Australian Seniors Car Insurance Policy and was given a policy with Real unbeknown to me until I received a welcome email from Real. I immediately responded to Real by phone to correct the error made by your representative. After two more phone calls the error was rectified. Not only was the Real policy more expensive but it omitted details that was originally on the Australian Seniors Policy. I feel this was a massive error on behalf of your representative that may have lead to unnecessary expense and inconvenience for me should I have not followed up on this incompetence.
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Excellent service good team work
Trusted Customer – Rated 5 out of 5
Because excellent service
Fast solving problems good job
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Hassle-free
Trusted Customer – Rated 4 out of 5
No service touch point but the process was hassle free
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Having insurance to suit customer needs example only...
Trusted Customer – Rated 4 out of 5
the price was reasonable compared to other insurance companies
only paying for Kilometers you actually use good idea being more flexible in regards to excess so as to be able to provide a more reasonable price
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Trusted Customer – Rated 5 out of 5
Again comes down to value for money.
Value for money. Staff member extremely helpful and never had any issues in the past.
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Blatant profiteering from customers
Trusted Customer – Rated 1 out of 5
After my experience I will go elsewhere and advise other people to do the same. Any company that thinks it is perfectly fine to have the monies for 2 complete policies whilst one is cancelled doesn’t deserve to have anyone’s business.
They can improve by promptly refunding monies that can be done anywhere immediately but currently I have been out of pocket for nearly a month. Considering they had the details to debit a new policy immediately but could not use that same card to refund is disgusting and then after I chased it up they told me it had been processed but the card was expired and they need a new expiry which they had and it would take another 10 working days on top of what I had already waited. At no time did they contact me to explain the problem.