Read what our customers are saying
Real insurance looks after their customers.
Trusted Customer – Rated 5 out of 5
Always friendly, patient and polite! Very competitive prices.
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Excellent service by realinsurance
Trusted Customer – Rated 5 out of 5
Quick and easy online
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Christopher Cahill – Rated 5 out of 5
Great experience, easy sign up process and great prices.
Great experience, easy sign up process and great prices.
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Trusted Customer – Rated 5 out of 5
Great deals and instructions on what they had and what it did was good.
The service online was set up well.
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Trusted Customer – Rated 5 out of 5
costumers services are very good treat people equaly
very well appionted
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Charges 'lazy tax', don't care.
Trusted Customer – Rated 2 out of 5
Buy from internet each year, don't let them charge the 'lazy tax' when they 'auto renew' for a higher price.
Got renewal for 2 different policies. Looked on THEIR website and could get EXACTLY the same for cheaper. Phoned them, but they could not lower the price they wanted to charge me. Apparently the 'loyalty' department had been disbanded. They confirmed that there is absolutely no problem in not renewing current policies and taking out new ones FROM THEM. That's what I did saving $70.
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Trusted Customer – Rated 4.5 out of 5
n/a
They were really helpful
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****
Robert Seeto – Rated 1 out of 5
As above customer service very poor
We had to cancel the policy and the operator said our money would be refunded and he would organise that only to find out 2 days later that it was not done, so we are still waiting for a refund of over $550. Quick to take our money, but cannot refund in a timely manner. Call centre in South Africa why not in our own country.. Been over a week and still waiting for refund
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Trusted Customer – Rated 5 out of 5
Great service with an agent that was knowledgeable and courteous
Very professional & knowledgeable Also courteous and friendly
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Alex Quetglas – Rated 4 out of 5
Got the cover I needed at a reasonable price
Easy to use wbsite and phone call to customer service was easy and good service