Read what our customers are saying
Be upfront with excess options
Trusted Customer – Rated 4 out of 5
Big difference from initial quote to the final rate but took a lot of questions on my part. You nearly lost a customer
The operator had a thick accent and we both struggled to understand each other. He didn't go over the excess options. When I asked whhy the rate was so much more than previous years he said it was because of my new (second hand) car. After accepting I then remembered I could change the excess and had to go through the process again to get a better rate. Happy now, but he should have been more upfront with options.
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Trusted Customer – Rated 5 out of 5
Excellent service and so easy to apply online. Thank you!
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Good company to deal with
Trusted Customer – Rated 5 out of 5
Great and easy site to use. Options available to complete form without having to start from the beginning.
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So quick and easy
Trusted Customer – Rated 5 out of 5
Shopped around online. Great product. Prompt emailing of detailed policy info.
Easy and foolproof. Buying online all pages/sections worked first time.Price great. Thanks.
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Great value car insurance that was easy to setup, good...
Trusted Customer – Rated 4 out of 5
Great value for the money I'm paying, just wished they would have considered 6 month payments as I was willing to pay, but other than that happy with the result.
Waiting time was minimal, liked how it was straight to the point without the usual fancy sales talk. Was glad I was actually talking to someone locally in Australia rather than someone overseas (which is becoming rare these days). Online application was easy and straight-forward, and felt valued as a customer when the competitors basically ignored me.
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Joshua Beadman – Rated 5 out of 5
Very happy with the price and glad I have life insurance with you guys too
Very helpful
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Terence Ryan – Rated 5 out of 5
very good to deal with.
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George Cannella – Rated 3 out of 5
More customer contact
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Excellent service by realinsurance
Trusted Customer – Rated 5 out of 5
GREAT SERVICE AND EXCELLENT PREMIUM
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Trusted Customer – Rated 5 out of 5
As above, see previous comments
Excellent customer service. Professional, really listened to my questions and gave me relevant, easy to understand information that enabled me to make a decision quickly and confidently. My original intention was to leave Real Insurance as I was out shopping for the best deal. However, I realised that my insurance with RI was still very competitive and they helped me to find a couple of ways to tweek my car insurance to my current (changed) needs which actually saved me money. And saved me hours of comparing quotes and the small print from other insurance companies. Why change if you don't have to.