Read what our customers are saying
I appreciate the varied and customised cover options
Trusted Customer – Rated 4 out of 5
After much research reading and the gained information, I decided that this Policy with Real Insurance suits my personal situation
The cover Options are easy to understand and can be arranged for the individual user lifestyle.
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The people ihave spoke to were all very nice but very...
Trusted Customer – Rated 4 out of 5
Your car insurance you offer is fantastic
They are all very friendly and helpful but hard to understand when trying to talk on the phone I had to ask them to repeat them selves on many occasions and as a result spelt my name wrong on my email so I never received documents
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Danilo Oblepias – Rated 3 out of 5
There's been some changes to the policy (now Number MOT106998501.)
They responded swiftly to our claim although it is not yet resolved after 3 weeks. Still awaiting for the smash repairer's assessment of the extent of hailstone damage to our brand-new car which is extensive based on their initial inspection. Our friends advised us that other insurance companies would consider replacing the damaged car with a new one rather than replacing the damaged panels piece by piece.
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Easy and friendly
Andrew Milivojcevic – Rated 5 out of 5
Good, easy to claim, easy to buy policy
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Change for the better?
Rachel Dockery – Rated 4 out of 5
It sounds good, but to be honest it's hard to give a rating until you need to make a claim, and then see if actions match words.
They were very prompt with their replies, and (bonus) were a little less expensive than other enquiries I'd made. I am hoping they send a hard copy of the policy document.
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Trusted Customer – Rated 5 out of 5
Best price by far. Was very happy
easy and quick to use
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The only winner here was the insurance company.
Trusted Customer – Rated 2 out of 5
As per previous question -
We moved interstate so we had to have a new policy. in doing so we lost approx 1200klm we had as a credit carry over. I also asked for the policy to be the same as what we had only to find out when policy was received the insured amount was $600 less. Just so you know I havent had time at the moment to review and look at other insurers. Their is a very good chance when I have I will be cancelling this policy. I was looking at insuring our other car with Real Insurance when the current policy finished but I am in second thoughts now.
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Marietta Baghdassarian – Rated 5 out of 5
very well mannered and helpful and happy to talk to a real person
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The previous customer service persons were difficult...
Trusted Customer – Rated 4 out of 5
The last customer service person was really good & clear. Some of the previous ones were not as good
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Trusted Customer – Rated 4 out of 5
Good price
It was easy and simple to apply for and well priced