Read what our customers are saying
Efficient and helpful responses
Trusted Customer – Rated 5 out of 5
I like that Real takes kilometres driven into account in calculating their premiums
Telephone service is excellent and very efficient action after hail damage early in 2019
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Trusted Customer – Rated 5 out of 5
Incredibly helpful staff - David (12 July) and Sam (13 July) were excellent.
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Trusted Customer – Rated 5 out of 5
I THOUGHT IT WAS A PROFESSIONAL QUICK PROCESS AND A GOOD PRICE
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Not happy
Trusted Customer – Rated 2.5 out of 5
happy with the car besides been driving for 9 months uninsured when thought I was
I had my policies cancelled for some reason besides one Tried to resolve issue with house policy but didn't want to know about it Had to go and fine another resolution with another company
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Could have done better
Trusted Customer – Rated 2.5 out of 5
Cover is good - am happy with the product
I rang up to change my address. A previous change from interstate had not been actioned. On 2 occasions I was told someone from real would call me. Each time I had to call them.
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Forced to use direct debit as a payment method.
Trusted Customer – Rated 1 out of 5
I was forced to use Direct Debit ONLY as a payment method. I prefer PayPal, BPay or Credit Card WITHOUT Direct Debit.
What service it was all done online.
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Great outcome
Trusted Customer – Rated 5 out of 5
Excellent service and competitive price.
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Trusted Customer – Rated 4 out of 5
Friendly customer service
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Transparent savings.
Trusted Customer – Rated 5 out of 5
Excellent service.
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Trusted Customer – Rated 4 out of 5
the price is fair and was giving options to people buying the car insurance ie drive as you go
The online service is straight forward. I was able to have a quote and have my insurance in a few straight forward questions. The best thing is when I print out the certificate of insurance , they provide the clients with 14 days cooling off. that is very helpful and it gives the client to review and determine if the insurance he needed is being served to him.