Read what our customers are saying
Your products are what we were looking for.
Trusted Customer – Rated 4 out of 5
We don't do lots of Kms so paying for the mileage is what we needed.
Lady was hard to understand but we got there in the end.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Very sure
Product Rating
Service Rating
Great service
Trusted Customer – Rated 5 out of 5
Helpful Efficient
Product Rating
Service Rating
Real seem to have interesting priorities...
Trusted Customer – Rated 3.5 out of 5
The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.
I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
easy to use website and good value insurance
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
All good
Product Rating
Service Rating
Stick with real insurance when moving interstate -...
Trusted Customer – Rated 5 out of 5
I recently moved from WA to the ACT, Real Insurance cancelled and then re-commenced my Policy without a problem.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Well I haven't had any reason to be dissatisfied.
Product Rating
Service Rating
Trusted Customer – Rated 3 out of 5
long wait times with call centre
Product Rating
Service Rating
So easy
Trusted Customer – Rated 5 out of 5
The website is easy to use and all language is understandable