Read what our customers are saying
Stephanie Halper – Rated 5 out of 5
Real Home Insurance
Good price for insurance. Spoke to staff and they were very friendly and helpful. So pleased that Real is based in Australia.
Product Rating
Service Rating
Beautiful presentation nice polite staff happy and...
Trusted Customer – Rated 4 out of 5
Home Insurance
Love the presentation polite and very helpful stuff
Good Services nice presentation
Product Rating
Service Rating
Easy process
Trusted Customer – Rated 4 out of 5
Real Home Insurance
Reasonable pricing and overall experience
Easy process and reasonable pricing.
Product Rating
Service Rating
David Flodine – Rated 5 out of 5
Home Insurance
very reasonable and help full
very helpful
Product Rating
Service Rating
Poor customer service
Trusted Customer – Rated 1 out of 5
Home Insurance
unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance
Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.
Product Rating
Service Rating
Gordon Walker – Rated 4 out of 5
Home Insurance
Very courteous and efficient thankyou
Very courteous and efficient thankyou
Product Rating
Service Rating
Rude and displeasing attitude
Rahul Paul – Rated 2.5 out of 5
Home Insurance
claims department extremely rude
Product Rating
Service Rating
Xavier Catania – Rated 1.5 out of 5
Home Insurance
not happy
Product Rating
Service Rating
Excellent
Trusted Customer – Rated 5 out of 5
Home Insurance
excellent very helpful covered all my concerns without a problem.
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Home Insurance
Good premiums for the coverage offered
Easy to use website, fair premiums