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Read what our customers are saying

Trusted Customer – Rated 4.5 out of 5

Home Insurance

All of my needs were met.

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Trusted Customer – Rated 1 out of 5

Home Insurance

I have been a customer for approx. 8 years and whenever I get my policy renewal through each year it works out cheaper to buy a new one online and start fresh. There is no discount or loyalty for staying with Real each year and when you ask customer service they just shrug their shoulders and say well buy online then. Insurance is cheap which is why I stay but not loyal to long term customers.

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Rosemary Fox – Rated 5 out of 5

Home Insurance

saved over 40 dollars for same cover

easy afordable easy to understand

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They do not care about long term customers with...

Joseph Faltas – Rated 2.5 out of 5

Home Insurance

When I called to discuss possible discounts for my multiple policies as I do every year, the person said he can apply only very minimum discount but will talk to another department to contact me with revised pricing. it has been more than a month and no one has contacted me

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Trusted Customer – Rated 4 out of 5

Home Insurance

good web experience; competitive prices; would recommend

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Good service

Trusted Customer – Rated 5 out of 5

Home Insurance

Insured items dealt with efficientl

Service provision was polite and supportive

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Poor customer service

Trusted Customer – Rated 1 out of 5

Home Insurance

unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance

Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.

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Great

Trusted Customer – Rated 4 out of 5

Home Insurance

Good price for insurance.

Easy to speak to and pleasant staff

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Fast and simple, matched my needs

Domenic Virgara – Rated 5 out of 5

Home Insurance

Same as I commented before

Fast and simple. The insurance offered was exactly what I needed and the price was fair. The transaction was straight forward to execute as well.

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Great value compared to other insurers

Trusted Customer – Rated 4.5 out of 5

Home Insurance

significantly cheaper than other insurers

Initially great, but the promised follow up phone call at a set time and date did not occur.

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Home & Contents Insurance

Insure your home and belongings from damage and theft so you can be confident that your most important assets are covered.

Contents Insurance

If your belongings are stolen or damaged, it’s good to know you will be able to replace them.

Landlords Insurance

Cover your investment property with a policy specially designed for landlords. As well as storms, flood and fire damage, you’ll be protected against malicious damage, theft, even loss of rental income when damage occurs.

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