Read what our customers are saying
Trusted Customer – Rated 1.5 out of 5
not happy
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Trusted Customer – Rated 4 out of 5
good rates and phone support
this is our 2nd policy ...very competitive rate
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Brett Goodchild – Rated 4 out of 5
previoue experience with product.
fixed problem well
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Loyalty means nothing to real insurance
Neil Coelho – Rated 1 out of 5
Still too expensive for insurance given that I have 0 claims
Cheaper to get a new policy each year and cancel the old one than to let the existing one roll over. That is a poor outcome for loyal customers.
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Stephen Gregson – Rated 5 out of 5
it was efficient and simple to do
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Trusted Customer – Rated 3.5 out of 5
It was done conveniently online...perfect for me and what I required.
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Trusted Customer – Rated 4 out of 5
I have been through a claim process which was painful through an extremely traumatic experience. It made me seriously look at my insurance options. Real still came up trumps but I feel better about it knowing the hoops you might have to jump through for a serious claim - just hope for my own sake I never ever have one of those again! Insurance never really covers everything. Valuable lesson.
The phone consultant was friendly helpful and patient. I am used to dealing with Real now and know some time is involved, but having an operator I can understand, and who was also positive and had a ‘let’s do this’ attitude instead of ‘I know i’m Not making you happy but I really need this information’, it was refreshing.
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Amaazing price, difficult to reach.
Lee – Rated 3 out of 5
Broad coverage for the price
The call centre was closed both times I tried to call (even during business hours in GMT+8 WA). There was no online chat.
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Trusted Customer – Rated 5 out of 5
Wanted to .
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Trusted Customer – Rated 5 out of 5
Excellent product range that suits our residential properties and investment properties
My call is always answered promptly and the product knowledge is excellent.