Read what our customers are saying
Excellent value for money
Trusted Customer – Rated 5 out of 5
Excellent value for money and coverage
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Trusted Customer – Rated 5 out of 5
Great Price, with all the features I was looking for
Great Customer Service!!!
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No personal touch
Sandra Smith – Rated 4.5 out of 5
Good value. Cheaper than my other provider.
It was all done on-line. It would have been nice to talk to an actual person. I didn't even get a call as a follow-up.
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Poor customer service
Trusted Customer – Rated 1 out of 5
unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance
Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.
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Amaazing price, difficult to reach.
Lee – Rated 3 out of 5
Broad coverage for the price
The call centre was closed both times I tried to call (even during business hours in GMT+8 WA). There was no online chat.
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Fae Nicholas – Rated 5 out of 5
Very good service. Easy to deal with.
Very good service. Easy to deal with and very pleasant staff who went over anything excellently.
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Trusted Customer – Rated 4 out of 5
Good price for my insurance
Reviewed my policy and gave me a better price
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Trusted Customer – Rated 5 out of 5
I have had great customer service from Real Insurance every time I have needed to contact them. I love the low rates for premium cover and the fast simple way of signing up or changing details. I cannot comment on a claim as I have never needed to but if the service I have received so far is anything to go by, I'm sure if I needed to make a claim, it too would be easy.
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Scott Hillier – Rated 5 out of 5
Your quote was very competitive so I thought that I would give it a try lets hope next year you give another good price on my policy
Your quote was very competitive, my Mother has insurance with real and said to me to get a quote with them.
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Good service!
Trusted Customer – Rated 5 out of 5
Good product at great price!
The agent was helpful and knowledgeable.