Read what our customers are saying
Approachable
Trusted Customer – Rated 4 out of 5
They explained the policy well
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Spoke to me too quickly. said would email policy...
Trusted Customer – Rated 2 out of 5
Spoke to me too quickly. Said would email policy straight away. I have not received it yet.
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Samantha was excellent and hard working
Trusted Customer – Rated 3.5 out of 5
samantha was excellent and hard working
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
the staff member was very helpful.
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Giuliana Marshall – Rated 4.5 out of 5
Great service, professional consultant who did everything he said he would
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Great
Nathan Beattie – Rated 5 out of 5
Very helpful not pushy at all, follow up was great and so easy to do.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
More break down of questions..
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Zed was more than helpful and made the process very easy and informative
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Service was excellent and Brady rang back when he said he would
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Very disappointing experience, poor quality and...
Scott Kilvington – Rated 1.5 out of 5
I rang up to ask a simple question about whether Real Income Protection Insurance would cover amateur BMX racing and I had to waste about 30 minutes of my time going through the whole application process to then find out about 6 hours later that it would be an exclusion on the policy. Surely a customer should be able to get a pre-assessment for participating in a particular sport or pastime without having to actually apply for a policy first and answer all the health related questions as well. After doing comparisons with other insurers I also found Real Income Protection insurance to be overpriced and not provide as many features and benefits as most other insurers on the market.