Read what our customers are saying
Trusted Customer – Rated 4 out of 5
For a start had someone who understood and spoke Australian. Very pleasant in explaining the product. The down side is the misleading info re the wait period. It says 30 days and 90 days, it should say 60 days and 120 days as this is the actual wait period before you receive any benefit.
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Peter Freedman – Rated 5 out of 5
They talked through the policy thourally And took the time to explain the finer details and answered all my questions Very cordial and a pleasure to deal with Also tentative toy needs Thank you
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When ringing up for a quote we should not have to...
Trusted Customer – Rated 2 out of 5
When ringing up for a quote we should not have to agree to terms and give banking details. You should just give quote & policy info and let us then decide if we want it. You say we have cooling off period but it is a hassle to get out of it (although we will be) mainly for this reason
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Very polite
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I would definitely recommend real insurance
Andrea Thawley – Rated 5 out of 5
Kapilan the again was excellent. I have recently had a policy rejected due to a major illness and he straight away explained another option which I was unaware of. Excellent service
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Jacqueline Wills – Rated 5 out of 5
Great customer service, very friendly and helpful.
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I only wanted a quote and i was pushed and pushed and...
Trusted Customer – Rated 1 out of 5
I only wanted a quote and I was pushed and pushed and pushed to give my bank details even though three times I said I didn't want to give them... it was then the same to try and get a date out of me for the payment to be taken, even though again I said I only wanted a quote to compare... very very pushy and trying the hardshell... i am not impressed at all.
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Service was very efficent
Trusted Customer – Rated 4.5 out of 5
service was very efficent
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Trusted Customer – Rated 3.5 out of 5
Firstly, the rating I gave was for Daniel. He was very knowledgeable about the product, friendly and very easy to talk to and had a great personality. great front person to have on your team to sell a product.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Efficient, and the guy I spoke to (Brady) was very helpful.