Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Only annoying thing was having to re-enter details on file - e.g. credit card.
Service Rating
Trusted Customer – Rated 5 out of 5
I spoke to Andrew who was fabulous! He was very patient with me, answered all my questions, called me back at the time I requested and went out of his way with extra phone calls to make sure my husband was involved and informed too. He made the whole process seamless and stress free. Thank you Andrew. You are a credit to Real Insurance.
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Customer service was like a semi-trained robot. it...
Trusted Customer – Rated 2 out of 5
Customer service was like a semi-trained robot. It surely must be hard to be selling insurance in today's economic climate. I knew what i wanted but it took sooo long to get a policy that i asked for - i can offer you this, what about that etc etc ? Had to ask many times to get to the amount that i can afford.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
the staff member was very helpful.
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Trusted Customer – Rated 5 out of 5
Easy and pleasant to deal with.
Service Rating
Not impressed.
Trusted Customer – Rated 1 out of 5
Don't be so pushy. I'm in great doubt about the insurance I purchased.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Service was excellent, the young people on the phone were polite and spoke well.
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Excellent service
Trusted Customer – Rated 5 out of 5
Excellent service
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent
Service Rating
Great customer service. very easy and quick to buy....
Trusted Customer – Rated 5 out of 5
Great customer service. Very easy and quick to buy. The policy was explained very well over the phone. I was initially called to buy life insurance but because I am single and have no dependant, it was explained to me that I would benefit more from income protection or bill cover. Both insurances were explained to me and I chose the bill cover based on my needs.